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Thermo Fisher Scientific Sr Client Services Project Manager in Bishops Stortford, United Kingdom

Job Title: Sr Client Services Project Manager

Requisition ID : 192287BR

When you are a part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location: Remote - anywhere in the UK

How will you make an impact?

The Sr Client Services Project Manager has overall responsibility and accountability for providing Global Operational Leadership and proactive Client Relationship management to a client or group of clients as appropriate ensuring appropriate communication, business engagement, implementation and service delivery to enable retention, growth and long term mutual business partnership. This will be achieved through leading global teams comprised of Global Project Leads and Project Managers across multiple service lines and functions, including some or all of the following: Distribution, Packaging, Clinical Supply Optimization Services, Clinical Ancillary Management, Comparator, Labeling and Business Development.

This is a great development opportunity for anyone who has client services experience and would like to step up into a challenging but rewarding position.

What will you do?

  • Manages and leads strategic operational aspects of large scale clinical trial projects / programs with the client and project management teams to ensure timely, coordinated risk mitigated delivery of projects and services.

  • Plans, analyzes and assesses client business potential and commercial proposals working in partnership with assigned Global Relationship Directors, and Business and Account executives and development teams, including assisting with the formulation of plans for growth, AOP and strategy of new service lines.

  • Provides senior level consultation and support both within the business and to the client to continually provide service improvements and expand service line offerings.

  • Anticipates, understands, and responds to the needs of clients within our organizational success parameters by acting as the “Voice of the Customer” catalyst in the organization.

  • Recommends appropriate placement of work for assigned clients at various sites making the appropriate technology, region or capacity decision in the best interest of the clients study.

  • Ensures the executive sponsor is informed of all customer relationship issues, needs and developments.

  • Leads client business review process, QBR’s, Quality reviews, meetings and workshops with overall collation assessment monitoring of actions, business performance metrics and targets.

  • Works with Global Project Leader to define project milestones and deliverables, to monitor and report on critical path.

  • Conducts risk review of project plan and critical path deliverables on a reoccurring basis and establishes shared risk mitigation plans.

  • Manages and facilitates client problem and solution escalation process serving as a liaison with Global Project Leadership to ensure effective solution/resolution.

  • Communicates with clients and other stakeholders to gain support for improvement initiatives and actively solicits suggestions for improvement.

  • Reviews high level client and program budget vs. actual performance and associated actions. May be asked to utilize or develop tools to accomplish this review. Assists in revenue collection where required.

  • Applies appropriate rationale and effective communication skills that will be able to influence key decisions and lead constructive debate on challenging topics across multi-site projects / programs.

How will you get here?

Minimum requirements:

  • In depth understanding of clinical trials and other business services.

  • Understanding and competent use of SOPs required by company Quality standards.

  • Ability to actively and successfully use a range of influencing and leadership styles dependent on situation.

  • Ability to speak, listen and write in a clear, concise, and timely manner using appropriate and effective communication tools and techniques.

  • Ability to influence internal and external contacts on services including but not limited to, Clinical Research, IVR and vendor management groups.

  • Ability to overcome obstacles and achieve key outcomes and follow through to get things done and deliver what is promised and to manage competing priorities.

  • To assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

  • To assess situations to determine the importance, urgency and risks, and makes clear decisions which are timely and in the best interests of the organization.

  • Requires ability to assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

  • 10 - 25% Travel domestically and internationally as needed.

Preferred requirements:

  • Ideally Certification in Project Management by a recognized institution in project management.

  • Accredited college or university degree, preferably in a health-related field. Prefer advanced degree in a health-related field.

  • Extensive experience within pharmaceutical research and development.

  • Clinical trial management expertise.

  • Proven experience working with direct management of teams in a complex global environment.

  • Excellent communication, organizational skills and project coordination skills.

  • Working knowledge of core service line and strategic level overview of all service lines.

  • In-depth knowledge of project management tools and techniques.

  • Experience in the Pharmaceutical and R&D field

*What’s in it for you:  *

  • Competitive base salary and bonus

  • Flexible working

  • Private medical insurance 

  • Flexible benefits 

Please send in your application, including a cover letter, CV (in one document) in English.

Apply via http://jobs.thermofisher.com/Reference: 192287BR, please apply as soon as possible, the position will be filled as soon as a suitable candidate is found.

*About us:  *

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.

Our global team of more than 100,000+ colleagues delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com

With Thermo Fisher Scientific, it’s not just a career.  It’s a chance to realize your best – professionally and personally.  

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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