Description

Technical Support Intern Remote, USA - OneStream Software LLC Employment Type: Internship (Full-Time) ABOUT THE JOB We are looking for candidates who are interested in pursuing internship opportunities with OneStream Software. We are a financial software company, headquartered in Rochester, Michigan. We offer a financial consolidation software, and marketplace solutions, to large organizations across the world. As a Microsoft Gold Partner, we offer our customers the ability to store their data using Microsoft Azure. As an intern, you will have the opportunity to gain hands-on experience in the Corporate Performance Management (CPM) industry. We are equally fanatical about our OneStream family members (formally known as employees). We are a team in every sense of the word. Everyone here is approachable and excited to pitch in and help. We work hard and play hard. The right candidate is easy to get along with, always willing to lend a hand, excited about coming to work, and happy to contribute to the team. WHY YOU SHOULD APPLY If you are looking to gain internship experience in an exciting industry, while working hands-on with a progressive software company on the cutting edge of technology, then this is the opportunity for you. Our internships run from June 10th, 2024 - August 16th, 2024 and are up to 40 hours per week with competitive pay. RESPONSIBILITIES Our industry leading Customer Support team is responsible for troubleshooting and resolving various OneStream product and SaaS related issues with our external customers. During this internship, you will be working with the OneStream product and Microsoft Azure, reaching from finance, cloud hosting, and every layer in between. You will become part of the technical collaboration within the OneStream Customer Support team and utilize it to deliver a world class customer experience. The ideal candidate will be an independent learner and be passionate about providing exceptional customer service and enjoy solving problems to make customers happy. We have a stellar reputation in this industry and seek others who wish to meet that challenge. It will be a challenge, a rewarding one. We are the do-ers. Respond to product related customer issues and contacting customers to help triage problems. Update and maintain technical knowledge base articles. Research and resolve complex issues. Internship areas are based on previous years and can be subject to change DESIRED SKILLS AND EXPERIENCE Formal Education and Certification In pursuit of a bachelor's degree or graduate-level degree in a relevant business area 3.4 GPA or higher Junior, senior, and graduate-level students preferred Previous internship experience is nice to have, but not necessarily require Personal Attributes Highly motivated and self-directed Possess basic knowledge of and a keen interest in finance Excellent analytical, quantitative, and interpretative skills Know your way around Excel, PowerPoint, and Word Strong oral and written communication skills Ability to analyze data and provide recommendations Comfort with speaking to individuals and presenting to large groups Strong interpersonal skills Ability to maintain confidentiality Strong ability in building and maintaining positive relationships Proven ability to identify and resolve problems while maintaining professionalism Strong organizational skills across both a team and individual setting Able to work on a broad variety of projects Adaptable to changing needs and situations Ability to establish credibility and trust Legally authorized to work for any company in the United States without sponsorship WHO WE ARE OneStream is an independent software company backed by private equity investors. OneStream provides an intelligent finance platform built to enab