Job Information
The Townsend Hotel Hostperson in Birmingham, Michigan
he Rugby Grill Host's primary responsibility is to provide exceptional guest service, maintaining the flow of guests dining in the restaurant.
Previous experience as a host/hostess in a fine dining restaurant preferred, strong customer service background desired, problem solving skills essential, ability to communicate via telephone, email, and in person required.
PRIMARY RESPONSIBILITES:
- Comprehends full detailed menu and wine pairings in order to answer all questions regarding substitutions, omissions and food allergies and communicate this information to the guest.
- Communicates all special events and promotions in restaurant to guests.
- Receive all incoming telephone calls to the restaurant.
- Adheres to large party policies described in Rugby Policy guide.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
- Maintains station for neatness, cleanliness, proper setup, and backup supplies.
- Document daily log detailing sales, guest interactions and any guest complaints.
- Notifies management of all problems, complaints, and compliments.