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Snelling is seeking an

Inside Customer Service Repto join a team in the Birmingham area! As the Inside Customer Service Rep, you will assist customers with quotes and orders via email, phone, fax, and in person. Provide accurate information regarding products and services, and perform the duties as follows.

Responsibilities for Inside Customer Service Representative:

• Communicates with customers by email, phone, fax or in person. Receives requests for quotes and orders.
• Research products and services requested, including specification of product, sourcing vendor and availability of product.
• Resolves complaints concerning billing, services and product rendered; referring complaints requiring others assistance to designated departments for investigation.
• Makes outbound lead follow up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Handles inbound sales lead calls to calls into sales.
• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
• Builds and maintains customers relationships. Investigates and resolves customer problems, such as deliveries.
• Works with outside sales representatives to fulfill customer requests in a timely manner. Pass information between outside sales representatives, customers, and vendors timely and accurately.

Qualifications needed for Inside Customer Service Representative:

• Associate degree (A. A.) preferred
• 2+ year related experience and/or training preferred
• Experience selling into the manufacturing markets would be a plus
• Ability to read and interpret documents such as requests for quotes, purchase orders, technical drawings, safety rules, operating and maintenance instructions, and procedure manuals.
• Knowledge of Word Processing software, Microsoft office,Outlookand Enterprise Resource software

Location: Birmingham, AL

Pay: $20.00/hr to start

Explore More Snelling Staffing Job Opportunities:

https://birmingham.snelling.com/job-seekers-employment-opportunities/job-search/

All qualifiedInside Sales Representativecandidates please submit resumes for immediate review. Please call Whitney Robinson at 205.879.9950 for more information. You can also email your resume to wrobinson@snellingbham.com or apply directly through this ad.

Snelling Staffing Services, with over 70 years of staffing expertise, specializes in clerical, administrative, professional, and industrial positions, permanent and temporary. There's never a fee or contract to our candidates! Snelling Staffing Services is an Equal Opportunity Employer. Snelling Staffing Services is a drug-free work-place.

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