Description

We are currently seeking a Help Desk Technician I to join our team. This role offers a contract to permanent employment opportunity within the tech industry. As a Help Desk Technician I, you will be the initial point of contact for technical support, providing excellent customer service while diagnosing and resolving hardware and software issues.

Responsibilities:

• Serve as the first contact for users seeking technical assistance over calls, emails, or tickets.

• Troubleshoot basic hardware and software problems, including issues related to operating systems, applications, and network connectivity.

• Document user issues accurately and track these issues using the help desk ticketing system.

• Collaborate with team members to enhance support processes and improve customer satisfaction.

• Stay abreast of new technologies and industry best practices to provide effective support.

• Handle the escalation of complex technical issues to Level Two Support or other relevant teams as necessary.

• Assist in the configuration, installation, and setup of computer systems and peripherals.

• Maintain and update the asset inventory regularly.

• Provide user training and support on various software applications and tools, including Office 365, TCP/IP, Active Directory, and Azure.

• Contribute to a knowledge base of frequently asked questions and solutions.

Requirements

• Associates, Bachelors or Technical degree is not a requirement but nice to have

• CompTIA A

• • Proficiency in Microsoft Office 365 is a must for the role of Help Desk Analyst I

• Solid understanding of TCP/IP is required

• Experience with Active Directory is essential

• Familiarity with Microsoft Azure is necessary for the position

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .