Position: Credit and Collections Customer Services Representative (CSR)

Reports to: Corporate Credit Manager

Status: Full Time, hourly, Non-Exempt

Hourly Rate: $18 - $20

Are you passionate about delivering exceptional customer service and have a knack for managing numbers?

Join our team as a Credit and Collections Customer Service Representative, where you will play a vital role in maintaining positive customer relationships while ensuring timely payments and resolving billing issues.

In this dynamic role, you'll engage with customers to address their inquiries, process payments, and develop effective solutions for outstanding accounts. Your attention to detail, strong communication skills, and problem-solving abilities will help you succeed in fostering customer satisfaction and supporting our financial goals.

If you're ready to make a meaningful impact and grow your career in a supportive and collaborative environment, we want to hear from you!

BENEFITS:

Health, Dental, Vision, Group Term Life, and Supplemental Insurances, 401k with company match, FSA, PTO, Education Assistance, Employee Discounts and Rewards on gas, food, fuel, etc., Recognition Programs and more

RESPONSIBILITIES – include but are not limited to:

• Collect payments on past due bills.

• Provide strong customer service, both internally and externally

• Inform customers of overdue accounts and facilitate a commitment to repay debt.

• Ensure all customer information is correct, including phone numbers and addresses.

• Submit accounts to third party collection agencies as required.

• Assist in managing state funded energy assistance programs.

• Follow federal and state laws dealing with debt collection.

• Report to work as scheduled with minimal absenteeism or tardiness.

• Attend job related training and informational seminars as requested.

• Perform other related duties as assigned.

QUALIFICATIONS – include but are not limited to:

• Previous customer service experience is required.

• Excellent communication, analytical, and organizational skills.

• Enthusiastic, positive approach with the ability to work in a collaborative team environment.

• Strong working knowledge of Excel and the ability to use other Microsoft office products.

• Professional attitude appropriate for working in a corporate environment.

About Mirabito Energy Products

We are family owned and operated since 1927. Mirabito is rapidly growing and has made 8 acquisitions in the past 4 years. We are now in 6 states including NY, VT, CT, MA, RI and PA and still growing. We operate a fleet of convenience stores and we also provide energy product installation, service and fuel delivery of heating oil, propane, coal, gasoline, diesel fuels, kerosene, natural gas and electric.