Job Description:

Implements, oversees and supports all operations related to hospital-based patient access

services and related activities with a focus on patient access activities, including patient registration, scheduling, check-in/check-out, point of service collections, cash management, referral management, financial counseling and clearance of patients, authorizations and referrals for procedures and services, and patient/workflow coordination.

Scope

Reports to the Director Patient Access in the Revenue Cycle Org within Enterprise Shared Services

Job Essentials

• Manages the daily operations of department. Collaborates with the department management team in planning, program development, human resource management, customer satisfaction communication and compliance with regulatory agencies.

• Evaluates service needs and volumes and adjusts staffing levels accordingly. Maintains effective and appropriate staffing and staff scheduling for overall patient registration flow.

• Manages human resource functions such as interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline and performance reviews. Oversees department timekeeping and payroll. Collaborates with HR concerning employee issues and performance. Conducts employee coaching, counselling, disciplinary actions and annual appraisals. Monitors staff adherence to hospital and departmental policies and procedures.

• Partners with the department director to identify and drive quality and performance improvement initiatives. Participates in establishing mechanisms to design, measure, maintain, and improve the performance and quality of department services. Ensures compliance with applicable regulatory guidelines and established departmental policies and procedures.

• May be required to float to other departments (within scope of competency and qualifications) based on business need.

• May be required to be placed on-call during a regularly scheduled shift.

• Promotes mission, vision, and values of IntermountainHealth, and abides by service behavior standards.

Minimum Requirements

High School Diploma or Equivalent is required.

AND

Three (3) years of related work experience. (Bachelor’s Degree in related field may substitute for 2 years of required experience.

AND

Two (2) years of supervisory experience.

Preferred Qualifications

Bachelor’s Degree is preferred.

CHAM (Certified Healthcare Access Manager) Certification is preferred.

Five (5) Years of related work experience is preferred.

Three (3) years of supervisory experience is preferred.

Physical Requirements:

Location:

Intermountain Health St Vincent Regional Hospital

Work City:

Billings

Work State:

Montana

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$28.75 - $44.32

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.