Job Summary:

BUSINESS ANALYST (NEXUS) INTERN

Location: Remote in the US

Division: Ticketmaster NA – Global Sales Operations

Line Manager: Sr. Director, Nexus Partner Program

Internship Terms: 4-Month Term commencing May 2025 working up to 29 hours per week

THE TEAM

Ticketmaster’s Global Sales Operations group strives to be the partner of choice for our clients. Our mission is partner with markets to empower clients with business solutions that drive and align their commercial growth with Ticketmaster. We do this through a variety of services, including, product marketing, B2B marketing, sales enablement, commercial strategy and services, and more. We advocate for our clients across the product lifecycle, building our B2B narrative across strategic priorities, from strategic planning to launch and adoption. This team serves as the glue between across sales, product, & lines of business all in service of clients.

THE INTERNSHIP

In this internship, we’re looking for the ultimate teammate. Across the Revenue and Demand (RAD) team, we’re in need of an analytical, strategic thinker who can take us to the next level with reporting, billing, and communication. This person will get a glimpse into the areas of Client Marketing, Pricing, Analytics, and Nexus Partnerships with the hopes that a long, fruitful career ensues.

THROUGHOUT YOUR TIME WITH US YOU WILL

• Manage reporting: sales tracking, sales projections, product reports, etc.

• Work closely with finance team in order to reconcile accounts each month and differences in reports.

• Work closely with the accounts receivable and accounts payable teams to process invoice requests for our revenue and demand business products and services that help power our client’s business.

• Effectively communicate and build relationships cross functionally with key stakeholders across teams to obtain necessary metrics, gain insight for reporting and identify ongoing ways we can improve on processes and gain efficiencies across our revenue and demand team.

• Communicate findings as applicable to leads within our team and support their efforts to implement new findings and processes within our revenue and demand org.

• Understand the metrics and reporting in a way that easily spots changes in trends, or abnormalities and new business pipeline opportunities.

• Manage client requests and mitigating discrepancies in invoicing.

• Generate reports for various departments and constituents on an ongoing basis.

• Analyse key performance metrics in order to develop actionable recommendations.

• Successfully manage, in a fast-paced, deadline-driven environment, multiple ongoing assignments, unplanned & ad-hoc assignments and interruptions, and internal and external requests.

• Monitor and provide reporting on market insights and on-going trends (short, medium, and long-term) in the industry.

• Prioritize and carry out assignments effectively such that you exceed internal and external expectations.

• The ability to take the reins on any typical project and the resourcefulness to find the answers you need to get the job done.

YOU WILL PROBABLY BE A GOOD FIT IF YOU

• Are currently enrolled in a post-secondary program in Analytics or Business Intelligence or a related field and that requires participation in a co-op/internship placement as part of the curriculum to graduate.

• A knack for knowing when and how to dig deeper into data to identify what’s really going on; we can’t settle for superficial conclusions.

• Great attention to detail - we need someone who will catch the mistake before we do.

• Strong written and oral communication skills.

• Familiarity with Microsoft Office Suite products such as Excel.

• Passion for the ticketing and live event industry.

• Solution and team oriented while demonstrating the ability to work independently and adapt to changes.

• Experience working with SalesForce and dashboard tools (eg DOMO) a plus!

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position is:

$16.50 USD - $18.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.