Must apply on external site: https://www.governmentjobs.com/careers/northamptoncounty

Application deadline is September 16, 2024 at 5:00 PM EST. Applicants will not be contacted until after this date. Internal applicants will be considered before external applicants.

Job Description

GENERAL PURPOSE The Aging Care Management Supervisor 2 position in Protective Services is a supervisory position managing all care management programs in a small to moderate sized agency or supervising the protective services unit in a large county Area Agency on Aging program.

SUPERVISION RECEIVED This position reports directly to the Program Administrator.      SUPERVISION EXERCISED This position is responsible for supervision of staff in the Older Adults Protective Services function of the Area Agency on Aging including Aging Care Managers and Case Aides.

ESSENTIAL DUTIES OF THE POSITION Assigns investigations and cases.

Supervises flow of work.

Is available for staff for ongoing consultation as well as regularly scheduled supervisory conferences and staffings.

Develops written procedures guidelines for unit operation.

Reviews and signs off on all investigations completed by the older Adults Protective Services staff as required by Commonwealth standards.

Arranges for and monitors staff completion of training in the older Adults Protective Services Program.

Assists Deputy Administrator in selection and hiring of all staff in the Older Adults Protective Services Program.

Attains and maintains certification as an Older Adult Protective Services worker as designated by the Commonwealth.

Intervenes directly in cases when necessary to ensure appropriate service to older adults.

Gathers, processes, and disseminates information from Agency administrative and unit staff. Represents unit concerns at supervisory and administrative level.

Approves time certifications and expense reports, completes Performance Evaluation Reports, approves or disapproves leave, and administers disciplines as necessary.

Functions as a back up to Protective Services care managers and provides direct service in the absence of the workers.

Assists staff in the performance of their duties and, in select situations, intervenes with consumers and the community.

Trains new staff and oversees the training of new unit staff and college students assigned to the Agency for field placement.

Schedules, develops, and presents in-service training for staff as necessary.

Contacts other agencies and segments of the community and interprets the Assessment Programs and service.

Assists in planning to meet community needs.

Performs on-site monitoring of assigned provider of service contracts.

Must be available to cover on-call hours when required.

Acts as Protective Services Supervisor On-Call as needed.

Maintains confidentiality at all times.

Performs related work as required.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS EDUCATION & EXPERIENCE -- Four (4) years of experience in public or private social work and a Bachelor's Degree; OR

Any equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.

NOTE: Graduate coursework in the behavioral sciences may be substituted for up to two years of required experience. Behavioral sciences include but are not limited to anthropology, counseling, criminology, gerontology, human behavior, psychology, social work (social welfare), sociology and special education.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator's license. Must have an acceptable driving record. Personal vehicle required for County business, employee is eligible for mileage reimbursement.

*KNOWLEDGE, SKILLS, AND ABILITIES * Knowledge of casework principles and methods.

Knowledge of current social, economic and health problems, and community resources as related to older adults.

Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional and/or health problems.

Knowledge of the basic principles and methods of program interpretation and community organization.

Knowledge of basic principles and practices of supervision.

Skill in the development of plans to address the needs of vulnerable older adults.

Ability to work effectively with older adults and to aid them to grow in the constructive use of their potential in adjusting to their specific problems.

Ability to evaluate work of subordinates and to provide technical assistance and guidance.

Ability to orient and instruct subordinates on procedures, techniques, laws and regulations.

Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies and institutions, and the general public.

Ability to clearly express ideas orally and in writing.

Ability to read, write, speak, understand and communicate in English to perform the duties of this position.

TOOLS AND EQUIPMENT Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear. 

The employee must occasionally lift and/or move up to twenty-five (25) pounds. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the office is moderately quiet. Employee may also work in other environments such as schools, private homes, etc. These work environments may range from quiet to loud.

SELECTION GUIDELINES Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required. 

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the em