Job Number 24126018

Job Category Sales & Marketing

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

The Quality Assurance team within Digital is responsible for the delivery of large, high-impact initiatives, enhancements and maintenance for branded digital assets on the web, mobile web, apps, API and Customer Service platforms. The Senior Manager, Digital QE Web Automation creates and oversees the automation strategy, test creation and execution for our Web channel. This role will work closely with other managers within Digital Quality in leading the automation efforts tied to the release planning process, workflow and quality engineering processes. They will partner with key business stakeholders to understand individual business area and product priorities, working with IT, automation QEs and manual QA to create a balance between maximizing work output and minimizing risk. This position manages automation support throughout the Software Development Lifecycle (SDLC) to address planned, immediate and unexpected needs.

The Senior Manager, , Digital QE Web Automation will drive and manage the automation roadmap for the web/mobile web work, creating robust reporting of coverage status & strategies. This role will provide key business stakeholder updates on the automation strategies and create communication tools for executive management. They will work closely with Product Owners, QA disciplines and IT to ensure synergy between Digital and dependent channel teams in the automation space. In addition, this role will communicate with channel partners to ensure alignment, initiative status and exposure of release information. This role will have HR responsibilities for direct reports.

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university in Computer Sciences, Software Development, Business Administration, or equivalent experience

• 6 + years’ experience in automating for Digital, Software Development and/or IT operations, or related professional area

• Experience managing stakeholder relationships to deliver transformational automation strategies across business units.

• Experience leading and managing globally distributed team(s) including FTEs and External Partner resources, including HR responsibilities.

• Experience leading and delivering automation roadmaps and COEs for accelerating Speed and Efficiency of testing.

• Experience with Test Automation COE functions to define, champion, measure, audit and review adherence to test automation standards.

• Proven technical experience delivering automation solutions using and developing using a combination of WebGL, React, AWS, HTML, CSS, JavaScript, Java, Cucumber BDD, QMetry, SoapUI, BrowserStack, SauceLabs, JMeter, WebDriver.IO, Playwright, Cypress

• Experience leading test automation teams in SAFe Agile environment for multiple products and agile squads

• Experience in automating test scenarios using BDD, Selenium, and other open source/commercial cloud-based technologies for Web, React and Mobile Web enterprise applications.

• Experience integrating large scale automation solutions with CI/CD and DevOps infrastructure tools like Jenkins, Harness, Zephyr API etc.

• Must possess excellent critical thinking, interpersonal and communication skills.

CORE WORK ACTIVITIES

Maintaining Goals

• Enhance Lead and Champion the Digital QA automation strategy and vision across the Web and Mobile Web Digital channels.

• Support delivery to maximize releases through automation in support of Digital revenue and room night goals.

• Maximum code coverage through automation to support quality releases across the digital channels.

• Consistently partner at the program level to review roadmaps, and identify gaps, opportunities, and resource needs to maximize the automation.

• Documents project progress accurately and submits reports in a timely manner, ensuring delivery deadlines are met.

• Leading geographically dispersed teams while being sensitive to all cultures and norms

Managing Work, Projects, and Policies

• Balance maximizing release content with minimizing risk so that key business projects have clear path to production without risk from lesser priority projects.

• Meet with product owners and business expertise leads to understand current priorities and work plans to ensure alignment with releases and paths to production.

• Manage to platform roadmaps, including executive roadmap depicting all items going to market across digital web (desktop and mobile), and APIs.

• Manage communications regarding release progression and risk.

• Communicate and negotiate with key IT stakeholders to map dependent releases to ensure alignment of other infrastructure work.

• Lend support to other Channel product development efforts as needed.

Systems and Tools

• Keep up to date with industry’s trends and use of open source and commercial tools and frameworks like Java, Selenium Web Driver, React based automation frameworks for SPA, BrowserStack and similar solutions, Appium, Mobile app simulators, Charles trace, Source tree, Xcode etc.

• Keep up to date with Marriott’s and Digital’s software development process management tools similar to but not limited to Jira, Confluence, Service Now, Zephyr etc. as it relates to QA tasks.

Managing Work, Projects, and Policies

• Accountable for defining, championing and delivering the Automation Test Strategy by creating roadmaps and goals for the automation teams across our web products.

• Champion a metrics driven culture of measuring and ensuring high quality automation deliverables.

• Balance maximizing automation coverage with minimizing risk so that key business projects have a clear path to production without risk from lesser priority projects.

• Meet with program teams, product owners, and business expert leads to understand current priorities and work plans to ensure alignment to ensure adequate automation support ultimately leading to quality releases.

• Balance automation roadmaps with platform roadmaps, including executive roadmap depicting all items going to market across Digital channels from an automation perspective.

• Manage effective communications regarding automation and any escalation of risks.

• Communicate and negotiate with key IT stakeholders to map dependencies to ensure alignment of other infrastructure work including automation resource forecasting.

• Lend support to other Channel product development efforts as needed.

Additional Responsibilities

• Using best practices, gatekeeping our Quality and automation standards and best practices to ensure efficient, effective testing for initiatives, enhancements, releases, and regression testing across all our supported channels.

• Recommending improvements as necessary to our standards and best practices

• Assist with defining broader quality metrics, gathering and analyzing the data to implement process improvements.

• Upholding Marriott’s culture that is committed to quality, Championing and using test driven development and repeatable processes through automation and efficient infrastructure management.

• Standardize existing process to test all releases that include automation into the software building, testing, and releasing process.

• Plan ahead automation efforts and capacity needs for upcoming activities like defining automation test plans at Sprint, Release and PI

• Communicates across teams, disciplines, and levels to maintain the flow of information during the path to production.

• Maintain vendor relations. Connect with the vendor partners often to review performance of the team.

• Tracking time and reporting up to leadership as needed.

Managing and Conducting Human Resources Activities

• Interviews and hires employees.

• Promotes the fair and equitable treatment of employees.

• Facilitates regular, ongoing communication in department (e.g., staff meetings).

• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.

• Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.

• Solicits employee feedback.

• Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

• Conducts annual performance appraisal with direct reports.

• Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

• Identifies talents of direct reports and their teams and assists with their growth and development plans.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Reading Comprehension – Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.