Job Details

Client Success Manager - Federal Programs (Hybrid) 2024-1373

Bethesda, Maryland, United States

Client Services

Full Time

Description

Overview - Client Success Manager - Federal Programs (Hybrid)

To support high-quality program delivery, we are looking for a Client Success Manager with a combination of healthcare and Client Service experience to achieve and deliver superior contract performance for Sedgwick Government Solution’s (SGS) high profile federal customers. SGS is an innovative company offering a unique set of services in Federal Workers' Compensation, Specialized Health Program Management, Employee Benefits, Disability Management, and Absence Management.

As a client-facing Federal Client Success Manager , working hybrid at home and from our Bethesda, MD office, you will build and nurture loyal, long-lasting relationships and manage the approach to providing services and achieving program outcomes for SGS's valuable Federal clients.

Client Success Manager Responsibilities

• Perform duties including direct account management and customer service for assigned clients.

• Develop and maintain strategic long-term trusting relations with account stakeholders to accomplish growth and long-term company objectives.

• Ensure the timely and successful delivery of services according to customer objectives and contract requirements.

• Lead client activities based on client needs and in accordance with contract requirements including the scope of work.

• Work with clinical management, SGS people leaders, and team members from other departments to ensure the successful delivery of the highest quality of services according to customer needs and objectives.

• Understand SGS's capabilities and services and effectively communicate about the services to the client to assist in the expansion of services to meet the client's evolving needs.

• Communicate clearly the progress of monthly/quarterly initiatives and outcomes to internal and external stakeholders.

• Maintain accurate information in internal customer relationship management tools.

• Ensure customer issues are handled in an efficient manner, ensure the continued satisfaction and success of SGS's clients by anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals.

Client Success Manager Qualifications

• Bachelor's Degree

• Master's Degree or PMP preferred

• Minimum of 5 years of client-facing and/or federal government contracting experience, 8 years preferred

• Minimum of 5 years’ experience in the healthcare, workers' compensation, or insurance industry, 8 years preferred

• Working knowledge of workers' compensation or healthcare benefits, , and the insurance industry.

• Ability to write reports, business correspondence, and standard operating procedures

• Work independently as a self-starter committed to delivering the highest customer service, quality, and results

• Exceptional verbal, written, and interpersonal communication skills including public speaking and presentations

• Strong computer skills, including all standard Microsoft products (PowerPoint, Word,

• Able to pass a preliminary credit and background check

• United States Citizenship

• Ability to obtain and maintain a Public Trust Federal Government Security Clearance

For a career path that is both challenging and rewarding, join Sedgwick Government Solution’s talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, and their customers. At Sedgwick Government Solutions, caring counts®. Join our team of creative and caring people of all backgrounds and help us make a difference in the lives of others.

Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of a specific location. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

To be considered for this position, please submit a resume, and complete the application.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Important Information

Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.

Search Firm Representatives

Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions.

Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact Government Solutions regarding accommodations.

Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a) (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf) . This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a) (http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf) . This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

About Sedgwick

Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts®; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. www.sedgwick.com Privacy | Sedgwick (https://www.sedgwick.com/privacy/) Terms and Conditions | Sedgwick (https://www.sedgwick.com/termsandconditions/)