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Inside Sales Representative

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Job Title: Inside Sales Representative

Department: Sales

Reports to: Showroom General Manager

FLSA Status: Full-Time, Non-exempt

Approval: General Manager

Date: October 22, 2024

Purpose Of This Position:

At Perfect My Home (PMH), were looking for a driven Inside Sales Representative to join our

expanding team. The right candidate will be responsible for sourcing, screening, and qualifying

clients. They should promptly respond to and cultivate new inquiries via all methods of communication

aiming to connect clients with the right products and services. The role involves making a majority of

outbound calls to qualified leads and building rapport with customers to achieve at least a 30% close

rate, while targeting an 85% contact rate on all inquiries. The ideal candidate should be able to

multitask across multiple screens and thrive in a fast-paced environment.

Essential Duties and Responsibilities:

Include, but are not limited to the following:

? Lead Generation: Responsible for identifying and sourcing potential leads through

research, networking and referrals.

? Managing and Growing Accounts: nurturing relationships while providing exceptional

customer service and satisfaction through effective communication and promptness of

incoming inquiries via all methods of communication resources.

? Client Qualification: Screen and qualify leads to determine their suitability for the

organizations products and services.

? Building Relationships: Establish and maintain rapport with customers to understand their

needs and foster long term relationships.

? Sales Collaboration: Collaborate with other sales associates to connect with clients with

the right solutions and resources during the showroom visits.

? Continuous Learning: Engaging in ongoing training and development to stay current and

enhance sales techniques and product knowledge.

? Achieving Targets: Work towards achieving individual and team sales targets, focusing on

entering leads from across multiple CRMs (Hubspot, Monday.com & BuilderTrend) to

include all relevant prospected data.

? Accountability: Reporting to work on a regular and timely basis and participating in staff

meetings.

? Tracking and Reporting: Providing feedback and ideas through customer trends and

needs.

? Aligned and Demonstrates PMHs Core Values: Commitment to Follow-up, Speed

Integrity, Strong Work Ethic, Positivity, and Teamwork.

? Performs other duties as directed.

Page: 1 Revised 10/22/2024

Inside Sales Representative

Qualifications:

High school diploma or equivalent, along with one to two years of professional experience in Inside

Sales. The ideal candidate should demonstrate the ability to manage and grow accounts while

successfully closing sales deals. Strong customer service skills are essential, along with effective

communication abilities to engage with customers. Proven lead generation skills, with a track record

of transforming new business opportunities into sales. Excellent written and verbal communication

skills are required for building rapport with clients. The candidate should be capable of working both

independently and collaboratively to meet sales goals.

Knowledge, Abilities and Skills:

In the performance of their respective tasks and duties, all Inside Sales Representatives are expected

to meet the following requirements:

? Work independently performing quality work within deadlines while understanding the

necessity for communicating and coordinating work efforts with o ther team members,

service providers, end-users, and clients.

? Must have excellent written and verbal communications abilities with attention to detail.

? Establish and maintain effective professional working relationships with team members,

management, clients, and the general public.

? Demonstrated interpersonal and communication (including telephone and technology) skills.

? Effective communication, presentation and interviewing skills are required.

? Ability to apply common sense understanding to carry out instructions furnished in written,

oral,mathematical or diagram form. Ability to deal with problems involving several concrete

variables in standardized situations.

? Ability to effectively present information and respond to questions from individuals or groups,

clients, customers, and the general public.

? Ability to multi-task and identify potential conflicts or needs and provide timely resolutions.

? Must be detail oriented, respect deadlines and provide timely feedback or responses.

? Maintain strict confidentiality as directed, be honest, trustworthy, dependable, demonstrate

good work ethic and flexibility.

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