Compensation: $31.73-$33.65/hour Benefits:

• Free Dental and Vision
• 19 Paid Holidays - Including 4 Mental Health Days (23 Paid Holidays in 2024!)
• 15 Vacation days and 10 Sick Days Annually
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance (50% dependent coverage paid by employer)
• and many more!

Company Overview For more than 50 years, Insight Housing (formerly BFHP) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda County, San Francisco County, Contra Costa County, Solano County, Sacramento County, San Joaquin County and Amador County. We are proud of our team members who are very dedicated to our missionto ease and end the crisis of homelessness in our communities.

Program Description Insight Housing has residential programs that include Rapid Rehousing, Permanent Supportive Housing, and Interim Housing. Services provided by Insight Housing include street and venue-based outreach, case management, permanent housing placement, and assistance in obtaining benefits.

Position Summary In collaboration with Residential Program Leadership, the Healthcare Navigator position provides services that include connecting participants to community healthcare services for Insight Housing's: Rapid Rehousing, Permanent Supportive Housing, and Interim Housing programs. The Healthcare Navigator will work closely with the participant's primary care provider and members of the participant's assigned interdisciplinary treatment team to identify healthcare needs and connect them to services. This position provides case management, care coordination, health education, interdisciplinary collaboration, consultation, decision-making, reporting, out-of-the-box solutions to challenging cases, and administrative duties.

Essential Duties and Responsibilities

• Assist participants in gaining entry to community health care (including mental health care).
• Connect Veterans to VA health care by working with the VAMC to facilitate enrollment.
• Help to gather documentation and complete paperwork required for enrollment
• Track enrollment progress to ensure the participant is enrolled in community health care services.
• Help Veterans and non-Veterans get access to appointments when needed supporting participants in identifying health care needs; working collaboratively with health care teams to facilitate access to care.
• Assist participants in utilizing available services including preventative health care. Communicate timely and consistently with participants and health care teams about appointments
• Help participants identify barriers to adhering to recommended health care plans, encouraging communication with health care providers and ensuring coordination of care.
• Assist participants in understanding and communicating with providers to make informed decisions about health care.
• Support and encourage participants to discuss questions about medication or treatment goals with providers.
• Identify and problem-solve barriers to care (i.e., transportation, childcare). Help with transportation to health care appointments.
• Provide education or create linkages for participants to learn about wellness related topics by providing pamphlets or other literature on smoking cessation, diabetes management, exercise; identifying and inviting guest speakers to education groups on health-related issues for participants; linking Veterans to support groups or other programs at the VA or in the community to support their health goals; linking non-Veterans to support groups or other programs in the commu ity to support their health goals.
• Participate as needed in the development of the participant's housing stability plan (HSP); with emphasis on community services, outreach, and referrals needed for the participants.
• Monitor participant's progress, maintain comprehensive documentation, and provide information to their support team when appropriate.
• Provide comprehensive case management and care coordination across episodes of careacting as a health coach by proactively supporting the participant to optimize treatment interventions and outcomes.
• May assist in coordinating services with other organizations and programs to assure such services are complementary and comprehensive; directing activities to maximize effectiveness and a continuity of care for the participants.
• Serve as a liaison to community health care programs and represent the program with other agencies and the public.
• Maintain accurate and detailed case notes.
• Enter relevant data into HMIS and other digital platforms in a timely manner.
• Drive own or agency vehicle to the field and to other program sites, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency driving policy at all times.
• Participate in promoting a safe, healthy, and clean working environment consistent with agency's health and safety practices.
• Attend and participate in all meetings and trainings as assigned.
• Complete timesheets in a timely and accurate manner.
• Work within the framework ofInsight Housing's Code of Conduct.
• Perform other tasks as assigned.

Qualifications, Skills, and Abilities

• Master's degree in social work, healthcare or related field preferred. LCSW a plus.
• Commitment to serving individuals experiencing homelessness. 3 years' experience providing case management or healthcare services to low-income Veterans, individuals experiencing homelessness or with mental health or substance abuse issues. Experience in health care setting a plus.
• Ability and willingness to work flexible hours to accommodate participants available during the evening or on weekends.
• General knowledge of local community resources.
• Strong community networking skills and ability to build resources and relationships that improve continuity of care.
• Proficiency in Microsoft suite, email, internet, and calendaring applications. Experience with HMIS data entry strongly preferred.
• Excellent written and oral communication skills.
• Knowledge of social service resource systems and self-help intervention strategies.
• Ability to successfully develop relationships utilizing motivational interviewing techniques.
• Thoroughness and accuracy with data collection, entry and quality control in a web-based database.
• Excellent interpersonal and crisis intervention skills including use of motivational interviewing, harm reduction approach, and trauma-informed care. Possess acan doand flexible attitude.
• Ability to work well under high pressure.
• Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.
• Ability to maintain professional conduct, attitude, and appearance at all times.

Special Requirements

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
• Must be able to receive and maintain criminal records clearance.

Physical Requirements Whil