Position Summary...

What you'll do...

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

About Walmart Energy Transformation

The Walmart Energy Transformation team is a newly reimagined energy team that was created to ensure the team has the resources and internal positioning to deliver on Walmart's energy-related regenerative goals. The team now reports directly to the COO of Walmart US and the Chief Sustainability Officer.

We are a team of seasoned energy veterans dedicated to realizing Walmart's regenerative commitments and leveraging Walmart's platform to support the decarbonization of our customers, associates, communities, and suppliers. Because energy touches everything, we work across Walmart, particularly real estate, facilities, supply chain, network design, transportation and customer experience. We have come from across Walmart, utilities, developers, banking, clean energy consulting and environmental NGOs. We are innovators and change agents determined to make an impact. We are analytical and entrepreneurial; thoughtful and practical.

In the Manager, Retail Charging position, you will act as a Customer Success & Strategy Manager and play a critical role in ensuring an exceptional customer experience for Walmart's growing retail electric vehicle (EV) charging network. You will be responsible for owning the overall customer care experience and for analyzing the customer experience and establishing feedback loops for continuous improvement. This position reports to the Senior Manager, Business Strategy and is based in Bentonville, Arkansas.

You'll make an impact by...

• Customer Care Process Ownership:

• Drive coordination across key project stakeholders, including Contact Center project leaders and agents, external partners, and EV charging hardware providers to ensure seamless and reliable customer support

• Regularly assess and report on performance against target key performance indicators by Walmart Contact Center and external vendor(s) to ensure goals are met or exceeded, and cooperate to drive improvement

• Evaluate and own continuous improvement of customer support content holistically, ranging from the app experience to contact center training and resources

• Develop and implement processes to ensure timely and effective resolution of customer issues

• Customer Experience Analysis & Strategy Development:

• Collect and analyze customer feedback from various sources, such as contact center call logs, Plugshare reviews, surveys, and social media.

• Identify trends and areas for improvement, establish feedback loops through coordination with key stakeholders including tech, operations, contact center, product, and more, and oversee the implementation of experience improvements

• Conduct analysis on specific customer segments and their experience on the network to inform future offerings and overall network strategy

What you'll bring...

• 5+ years of experience in designing, launching, and monitoring new programs

• Data-driven, strong competency in analytics (excel, Tableau, or others)

• Effective communication and presentation skills (PowerPoint)

• Proficiency with EV charging or energy domain knowledge strongly desired

• Customer-centric approach with a relentless passion to improve the charging experience

• Confident in navigating ambiguity, bias for action, solutions-oriented individual

• Strong track record of succeeding in matrixed organizations and collaborating with stakeholders across multiple domains

• Excellent verbal and written communication skills

• Background in consulting, analytics, or customer experience preferred

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks

Beyond a great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO (Paid Time Off), multiple health plans, and much more.

Who We Are

What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, over 260 million customers and members visit our 11,695 stores under 59 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 revenue of $485.9 billion , Walmart employs approximately 2.3 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy, and employment opportunity. It's all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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The annual salary range for this position is $70,000.00-$130,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business, marketing, science, engineering, renewable energy, environmental science, or a related field and 3 years' experience in a program management capacity Option 2: 5 years' experience in business, marketing, science, engineering, renewable energy, environmental science, or a related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Developing and/or supporting a public charging network., Experience in developing and implementing EV charging services and/or fleet electrification programs., Experience successfully launching a new product, entering a new market, or building a new business., Industry Knowledge such transportation electrification, electric vehicle charging, or customer utility program experience and regulatory considerations., Master's degree in Engineering, Renewable Energy, Environmental Science, or a related field., Project management experience in the solar and/or energy industry, Project Management Professional Certification (PMP)

Primary Location...

2608 Se J St, Bentonville, AR 72712, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.