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Walmart Senior Manager, Operations - InHome Delivery Driver Experience, App, and Communications in Bentonville, Arkansas

Position Summary...

Want to be a part of building the future of InHome Van Delivery?

The Senior Manager, InHome Van Delivery Driver Experience, App, and Comms is a critical role on the InHome team combining project management, operational expertise, and strategic thinking to deliver on InHome's most important KPIs. As a member of InHome's Operations team, you will drive the execution of multiple business plans or projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance. You will work across the InHome team to collaborate with Store Operations, Product, Engineering, Marketing and Customer Service to take projects from idea to execution.

What you'll do...

About Walmart+ InHome

Walmart+ InHome delivers fresh groceries from your local Walmart directly into your kitchen or garage fridge. Walmart+ InHome is currently live in several markets and expanding nationally, reaching over 35 million households by the end of this year. This is a large & growing area for Walmart as it expands its role in helping make customers lives simpler and saving them time & money every day.

You'll sweep us off our feet if...

You're a structured problem solver with strong analytical and problem-solving skills

You showcase an ability to operate comfortably with ambiguity and create something from scratch

You're able to collaborate cross functionally and manage up and down across teams

You're someone who can execute, with strong discipline and organization skills; someone who gets things done

You have a growth mindset for continuous learning and development

You enjoy analyzing and ensuring accuracy of information by creating, maintaining, and evaluating data, evaluating trends and reviewing results for accuracy

You have an entrepreneurial mindset- you like moving fast and are nimble enough to jump from one project to the next with ease

Have experience polishing and writing comms, OneWalmart resources

Have experience in Business Requirement Documentation and ROI management

Open to constant feedback as we enhance these programs and has high sense of urgency to tackle short term projects and effective planning for long term projects

Has capability to illustrate side by side comparison views researching industry standards

Understands Driver Persona, ability to create executive level slides and presentation, ability to polish and adhere to Walmart brand standards, etc.

You'll make an impact by:

Improving operational efficiency - anticipate, analyze, prioritize, and drive key problems and opportunities that impact InHome's customers and operations

Using data to drive business decisions - manage data analysis projects to solve business challenges

Building cross-functional relationships - build and manage relationships with partners within Walmart and with external partners that power the business forward

Scaling InHome's operational capabilities - identify and pursue opportunities to improve or add to InHome's operational capabilities, tools and processes

Influencing & building stakeholder consensus - Conveys complex information and influences team members with sound recommendations backed by data.

Preferred Qualifications:

Relevant work experience (Operations, Project Management, or Program Management)

Proficient in analyzing data and performing detailed analysis using Excel, Tableau or similar tools

  • Directs the execution of projects, work streams, and programs by managing and modifying associated project plans; creating and managing task timelines; formatting and maintaining project data; organizing and facilitating communication materials to ensure successful roll-outs and implementations; identifying performance standards; measuring progress and adjusting performance accordingly; developing solutions and contingency plans for issues that have been escalated by project managers; adjusting direction based on project evaluation; and managing budget and approving expenditures for assignments where required .

  • Provides decision support by sourcing, organizing, analyzing, and interpreting data and information; providing influence and insight on current and future business trends; conducting analyses of initiatives to understand and communicate trends; translating data analysis into recommendations aligned with business objectives; and working collaboratively with cross-functional teams to develop processes and strategies that help meet business goals .

  • Manages the implementation of business solutions by building relationships and partnerships with key stakeholders; developing new innovations and tools for site selection and continuously improving selection methodology; leveraging best practices from cross-functional partners to streamline and improve processes; analyzing and interpreting information for one or more initiative work streams to improve business efficiency; developing creative solutions within business areas to reduce costs and meet business goals; ensuring data accuracy; using knowledge and experience of the business to determine what activities must be done by serving as subject matter expert; developing and implementing scorecards and other tracking mechanisms; creating new innovations for store activation; collaborating with and influencing operations and other internal partners in support of strategies; and driving execution to meet metrics through customer service and platform development .

  • Drives activities and projects that generate revenue, offset operational expenses, mitigate loss, and allocate or influence budget spending by researching and integrating information and data; applying business measures and analyses to identify improvement opportunities; analyzing and interpreting information by using various analytical methodologies for one or more initiative work streams to improve business efficiency; developing creative solutions within business areas that reduce costs and meet business goals; using judgment to prioritize assignments; and ensuring data accuracy .

  • Manages the development and improvement of new or existing operational tools, reports, and customer-facing functionality by providing direction and input on project business and functional requirements; providing subject matter expertise; developing requirements; providing solutions for complex problems that span multiple businesses, functions and/or time frames with new or existing tools; and partnering cross-functionally with product management, merchandising, engineering, and other groups to drive projects . Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

The annual salary range for this position is $90,000.00-$180,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

  • Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 3 years' experience in operations, project management, or related area OR 5 years' experience in operations, project management, or related area. 1 year's supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

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