DAI ERP HelpDesk Analyst

ASRC Federal Professional Services is seeking a dynamic, self-motivated individual to work with the Defense Agencies Initiative (DAI) Help Desk Services team as a DAI ERP Specialist.

Location: Remote (occasional on-site work at the Pentagon may be required for meetings, training, etc.)

Job Description

The focus will be on providing DAI Tier I Help Desk Support. This includes:

• Assisting customer with DAI issues and escalating tickets to the DLA DAI Tier II help desk, as needed.

• Prioritizing issues based on severity and impact of the problem.

• Tracking submitted issues.

• Responding to tickets in a timely manner.

• Updating Tier 1 internal documentation.

• Creating and maintaining client training materials.

• Updating SharePoint files.

• Performing DAI system update testing, as needed.

Requirements

• Active Secret Clearance.

• Minimum 1-2 years’ experience supporting DAI in one or more process areas.

• Minimum 1-2 years’ experience with financial management services, and ERP/accounting systems.

• Experience developing training materials and delivering training (in-person and virtual).

• Ability to work independently with little direction and guidance.

• Excellent written and oral communication skills.

• Proficient in MS Office Suite -- Word, Excel, PowerPoint, Outlook, etc.

• Ability to provide Tier I Help Desk support. This includes:

• Interfacing with the customer

• Recording incidents

• Performing troubleshooting and routing of incidents

• Reaching closure or escalating incidents

• Ability to prioritize issues based on severity of problem

• Experience maintaining documentation on SharePoint.

• A bachelor’s degree from an accredited university in accounting, finance, business, or a related field is preferred.

Requirements

• Active Secret Clearance.

• Minimum 1-2 years’ experience supporting DAI in one or more process areas.

• Minimum 1-2 years’ experience with financial management services, and ERP/accounting systems.

• Experience developing training materials and delivering training (in-person and virtual).

• Ability to work independently with little direction and guidance.

• Excellent written and oral communication skills.

• Proficient in MS Office Suite -- Word, Excel, PowerPoint, Outlook, etc.

• Ability to provide Tier I Help Desk support. This includes:

• Interfacing with the customer

• Recording incidents

• Performing troubleshooting and routing of incidents

• Reaching closure or escalating incidents

• Ability to prioritize issues based on severity of problem

• Experience maintaining documentation on SharePoint.

• A bachelor’s degree from an accredited university in accounting, finance, business, or a related field is preferred.

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.