Whatcom Community College invites applications for an Associate Director for Admissions and Enrollment. The Associate Director for Admissions and Enrollment provides leadership, management, and support in the development and implementation of student-centered policies and procedures for admissions, enrollment, records, credential evaluation, graduation, and additional relevant enrollment functions through the College. The position oversees key entry and strategic enrollment operations, works closely with key campus stakeholders, and supervises Admissions and Enrollment classified staff. This position reports to the Director for Enrollment Services/Registrar. The Associate Director works closely with multiple departments in implementing and evaluating plans and initiatives to support entry, progression, and completion of Whatcom Community College's diverse student population.  

Responsibilities

Admissions and Enrollment

• Serve as the Registrar in the absence of the Director for Enrollment Services/Registrar.
• Administrative point of contact for all issues surrounding the admission of new students. Work with departments such as International Programs office, Transitional Learning, and Dual Credit to troubleshoot and create solutions. Oversee the admissions process, including batch admissions and manual admissions, term activation, enrollment cancellation, enrollment appointments.
• Work closely with Orca Central for Orientation and Express Enrollment events.
• Manage and support the interpretation of RCW's and college policies, as the Residency Officer, to make appropriate decisions and policy changes regarding residency.
• Support the creation and maintenance of ctcLink, term session tables, academic calendars and business processes. 
• Work closely with the Outreach and K-12 Partnerships office when necessary to offer admission workshop support at events.
• Support the Director in maintaining accuracy of enrollment reporting and error report resolution in enrollment reporting systems such as National Student Clearinghouse, QARS and other related systems. Compile and submit statistical reports as needed.
• Liaison to Admissions and Registration Council, ARC.
• With the Director, manage ctcLink security access to Service Indicators and Student Groups connected to Enrollment Services. 
• Collaborate with Institutional Research to gather and analyze systematic enrollment data for enrollment support and trends to make timely and accurate reports to the campus community.
• Manage and support the interpretation of college policy and decisions regarding Hardship withdrawals and requests for refunds; ensure timely and accurate decisions and processing.
• Interpret and enforce the College's academic policies; assist with the development and implementation of college policies and procedures.
• Coordinate and oversee the student group process as it relates to enrollment and payment. Groups include Selective Entry programs, Athletics, PARED.
• Collaborate with College leadership to provide student centered communications.  

• Troubleshoot student issues related to outreach, admissions, enrollment and graduation with students and College employees as appropriate. 

   

*Administration *

Represent the Entry & Enrollment Services Office as a member of the expanded Student Services leadership team (SSLT).

Participate in development, implementation and maintenance of policies, objectives, and planning; develop and implement projects and programs to support the College's strategic work plan, service improvement processes, and student learning outcomes.

Represent Enrollment Services operations in various college or community meetings, committees, and task forces; parti