Job Information
T-Mobile USA, Inc Sr Director, Product Management Data & AI in Bellevue, Washington
Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Job Overview Sr. Director, Product Management is responsible for leading the strategy and execution of T-Mobile's product experiences across data and AI for external commercialization. They will act as the primary interface to senior leadership in stakeholder functions and will be responsible for defining and driving the product roadmap to achieve an exceptional customer experience and impactful business outcomes. This role leads teams of internal FTEs., and in some cases onshore and offshore contracting companies. They are also responsible for attracting, hiring, and retaining a high-performing team of Product Managers, other product management staff to support data and AI products and platforms. The Senior Director, Product Management will bring deep expertise in the product development lifecycle and cross-functional collaboration to establish a shared vision for the future generation of data and AI product experiences by building consensus across the company on priorities leading to product execution. Job Responsibilities: Strategy: Develops and maintains strategic partnerships with senior internal and/or external customers. Intimately understands customers business strategies, generates new ideas, and product strategy that is appropriately aligned. This covers individual product strategy as well as an overarching strategy for portfolio/platform(s). Accountable and responsible for the business strategy, depending on the product. Creates, owns, plans, and manages a portfolio of high-quality products & services through a lifecycle of envisioning/investing/innovating. Defines KPIs and metrics to measure Product performance. Develops change management and communications plans and executes or drives execution connected with customer change initiatives. Leverages qualitative and quantitative data to create clear and measurable goals for the team aligned to company, department, and functional area objectives. Understand T-Mobile's strategic and competitive position and deliver product experiences that are recognized as the best in the industry. Drives innovation, thought leadership, improvement, and adoption of industry-leading practices. Leadership Regularly conducts organizational design thinking/strategy to best structure the team and leverage resources, using a mix of employees, managed services, and other partners where applicable. This includes periodic reviews of current and anticipated aggregate staffing capacity. Develops and maintains culture, process, and consistent action for continuous improvement across Agile teams. Leads and directs the continual improvement of enterprise-scale services, processes, and tools. Assists direct reports with ongoing prioritization and resource allocation to ensure scope and outcomes are delivered. Develops and implements staff and operations models to support systems for efficient, continuous availability. Hire, manage, and develop a high-performing team. Execution: Develops and implements staff and operations model to support systems for efficient, continuous availability. Works with teams and leadership to install manageable, lean funding and budget process. Ensures team activities, scope, priorities align with funding and budgeted priorities. Accountable for department budget, delivery and service performance, optimizing cost of service delivery, ensuring services are meeting or exceeding servic