Description

Amazon’s Transportation Engineering Systems Team owns the configuration of each setting in Amazon’s Resource Planning systems. These settings are used to provide the committed delivery date on the website “order in the next 3 hour and get it tomorrow”, and then used to plan and route every order such that we meet the commitment to our customers. Every week 1000s of changes are made as we seek to grow the business and optimize our resources.

The Senior Program Manager (Sr. PM) for TESS will take charge of ensuring highest quality standards are followed as the network changes are deployed by the organization. The role requires the individual to build and drive strategy to safeguard NA transportation network (protect against negative customer experience impact). A critical aspect of this position is to zoom out of individual quality issues and ask how we can limit dependency on human factors for Quality issues. The person will possess a strong program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background. The Sr. PM must be able to thrive and succeed in an innovative environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.

Key job responsibilities

• Develop, implement, and maintain quality control processes and procedures to ensure the consistent quality of network change execution.

• Define key metrics that impact the output metrics of DPMO (Defects per million opportunities)

• Define Quality goals for the organization and work backwards goals to build input goals/projects. Establish a roadmap to hit input goals as part of annual planning exercise.

• Work closely with cross-functional teams and stakeholders. Develop key partnerships with program functions to understand and document pain points and root causes for quality misses

• Establish guidelines and standards for development of new processes that help us build in quality and “get it right” the first time.

• Architect a BIQ (Built in Quality) mentality and validation program. Lead and coordinate execution efforts between internal and external orgs focusing on quality improvements

• Continuously assess quality processes to identify opportunities for process improvement, efficiency gains, and cost reduction.

• Be a champion for quality in actions and culture

About the team

Amazon transportation encompasses all of the operations that deliver shipments from our fulfillment centers and third party locations to customers worldwide. Transportation Engineering Systems (TESS) manages transportation network configuration by working with different internal stakeholders and systems, to deliver desired business outcomes. We work at the intersection of business and systems.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Experience working cross functionally with tech and non-tech teams

• Experience defining program requirements and using data and metrics to determine improvements

• 2+ years of data analysis experience

• Experience leading process improvements

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

• 5+ years of change management experience

• 5+ years of driving process improvements experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.