Description

The Defect Prevention and Reconciliation (DP&R) organization aims to build innovative technology products that identify, resolve, and prevent defects from entering Amazon’s fulfillment supply chain. We eliminate operational waste and reduce cost, accelerating our fulfillment processes and improving customer experience. We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns). If you have an entrepreneurial spirit, know how to deliver, love to work with data, are deeply technical, highly innovative and long for the opportunity to build solutions to challenging problems that directly impact the company's bottom-line, we want to talk to you.

The DP&R team is looking for a Senior Program Manager to establish the non-compliance monitoring system for packaging defect and drive the adoption of defect capture tool Worldwide. You will play a crucial role in planning, executing, and delivering complex programs that involve multiple teams and organizations. Your main responsibility will be to lead important initiatives, process improvements, or changes, ensuring measurable business results through careful planning, effective communication, and robust risk management strategies. You will define program objectives, roadmaps, and strategies that align with the overall business goals and metrics. You will navigate interdependencies, influence priorities, and make data-driven decisions on resource allocation and project prioritization. You will exemplify best practices in program management, fostering constructive dialogue, building consensus among diverse stakeholders, driving clear decisions, proactively identifying and mitigating risks, and ensuring alignment with organizational objectives. Additionally, you will streamline processes, increase team productivity, and eliminate dependencies that hinder innovation or user satisfaction. Furthermore, you will actively participate in hiring and mentoring initiatives, providing valuable feedback and assessments to nurture talent within the organization.

If you enjoy dealing with high ambiguity, complexity and broad scope that will be at the epicenter of our initiative, come join us!

Key job responsibilities

• Define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation.

• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).

• Function as the strategic point of contact to business, operations, tech teams and must therefore be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels.

• Influence partner teams without authority, to overcome unforeseen obstacles, and drive inventory defect reduction through process improvements and technological solutions

• Exhibit sound business judgment, proven ability to influence others, strong communication skills and analytical thinking skills.

Basic Qualifications

• Bachelor's degree

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.