At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! We are looking for a Senior Design Program Manager with extensive knowledge in design operations program management and a strong background in driving operational process enhancements within a product design organization. This role is responsible for the strategy, planning and delivery of operational programs and processes to grow team culture and the effectiveness and efficiency of the Product Design & Innovation (PXDI) team. The ideal candidate must possess excellent organizational and interpersonal skills, be proactive in mitigating risks and removing roadblocks, and drive progress towards goals and objectives through strong program management and influence. In the role, you will lead and execute on the vision and strategy of design operational programs, in collaboration with PXDI leadership and cross-functional partners. The Senior Design Program Manager will play a critical role in managing complexity and navigating ambiguity across cross-functional teams, to continuously bring product design and innovation to the forefront to put the user at the center of everything we do! Job Responsibilities: Proactively examines, experiments, and measures improvements to design operational model, processes, and ways of working (e.g. automating tasks, improving workflows, developing repeatable methodologies), working closely with the Design Operations team and PXDI leadership to balance competing priorities to effectively and efficiently deliver impact. Possesses a proven track record of collaborating with and influencing product design leadership and cross-functional partners. Strong capacity for leading change, dealing with ambiguity and proactively recommending, driving, and measuring operational process improvements, from inception of solution to delivery. Requires minimal to no supervision. Develops and implements structured communications plan for programs. Owns driving towards clarity for initiatives, including proactively anticipating questions to address and developing clear responses. Oversees and manages program status and health, mitigating risks, removing barriers efficiently and effectively to support team, and escalating when necessary. Assesses changes in scope and impact to budget and timeline, communicating effectively with both internal and external partners. Provides status reports and timelines to cross-functional leadership teams and drive clear action towards goals and objectives. Defines and measures impact of program both quantitively and qualitatively- sharing best practices to strengthen design operations. Facilitate collaboration and continuous improvement of processes and methodologies to strengthen ways of working across cross-functional teams Evaluate & implement the industry's best tools with other design program managers, researchers, designers and cross-functional partners to solve our growing need to collaborate globally. Proactively seek to turn ambiguous opportunities into tangible initiatives and structured projects. Highly organized with strong writing, influencing skills and impeccable attention to detail Qualifications: 5-7+ years of design project or program management experience within a product design organization, with experience working across accessibility, content design, engineering, product design, product management, and user experience research disciplines. Bachelor's degree preferred. Strong written and oral communication skills. Experience colla