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T-Mobile USA, Inc Product Manager, Technical in Bellevue, Washington

Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional business and technical team, as well as key partners to deliver against the opportunity. Product Manager, Technical is the ultimate "generalist" using deep customer insight, critical thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; resolving specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key team members to define release schedule; and support/drive go-to-market activities as needed. Job Responsibilities Vision, Strategy, and Analysis Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining, and communicating product vision and strategy including technical vision and capabilities. Drives end user product research. Partners with business and internal/external team members to understand current customer experience, identifies areas of opportunity. Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify relevant insights from data. Conducts cost-benefit/ROI/NPV analysis, to support decision making. Works with partners and follows enterprise process to secure and maintain product funding. Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product. Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations. Conducts specific ad hoc analysis and provides insights to management on request. Recommends product feature set or technical improvements to improve customer experience. Customer Evangelist Uses customer insights for product vision, strategy, roadmap, priorities. Dedicates time to customers actively meeting with them to build deeper insight and understand their needs and priorities. Create, lead, develop an active VOC feed for themselves and team. Actively looks for opportunities to delight or meet customer's unmet needs. Evangelizes and advocates f

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