Description

The AWS Professional Services (ProServe) organization is a global team of experts that helps customers realize their desired business outcomes when using the AWS Cloud. At ProServe, we are creating a team of customer obsessed builders that will design, program-manage, co-create and maintain products for ProServe sellers, delivery teams and external customers. This team, ProServe Contract Modernization, is part of the ProServe Strategy and Operations organization.

This team will own products end-to-end, starting by diving deep on customer facing and customer impacting processes and designing solutions. The products built will directly support ProServe’s mission by delivering quantifiable results that align to specific business goals and outcomes. Individuals joining this team will have the ability to learn new skill sets, and be on the cutting-edge of technology by supporting the development of new Generative AI products.

To be successful in this role you will need to have a Bias for Action, the ability to Dive Deep, the desire to Invent and Simplify, the drive to Deliver Results and the capacity to Earn Trust with business partners.

Key job responsibilities

This role will require the individual to use a variety of skillsets including product design, process design, process improvement, design thinking, program management, product management, product ownership, product support and operational support. The individual will also need to provide ongoing user support for any products developed and look for ways to continuously improve solutions to meet internal and external customer needs.

About the team

This team that enjoys tackling big business and customer problems collaboratively, while having fun. We are a team that is constantly learning more about customers and the business and using that knowledge to build solutions.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Basic Qualifications

• Demonstrated experience collaborating with a broad set of stakeholders.

• Experience working with technical, business and analytics teams.

• Versatile communication skills to both lead discussions with technical teams and distill complex concepts to a broad non-technical audience.

• Proven Program Management experience.

• Experience contributing to engineering discussions around technology decisions and strategy related to a product.

Preferred Qualifications

• Experience owning/driving roadmap strategy and definition.

• Experience managing technical products.

• Experience in building and innovating processes.

• Experience leveraging Design Thinking methods for development.

• Lean or Six Sigma certified.

• Project Management Professional (PMP) certified.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.