This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .

About Us

For its first ever property in the Pacific Northwest, InterContinental® Hotels & Resorts debuts a luxurious property with more than 200 guest rooms, Grand and Junior Ballrooms, lobby bar, a gym, and a dedicated concierge team.

Your day to day

Join our team at the InterContinental Bellevue as our Assistant Front Office Manager. As the Assistant Front Office M anager, you will play a pivotal role in ensuring seamless operations at the heart of our hotel – the front desk to the front drive .

R esponsibilities will include supervising the F ront D esk , Night Audit, Bell, Door, and PBX team members, ensuring guest satisfaction, managing reservations, and resolving any guest issues with professionalism and efficiency. We are seeking a dynamic individual with a passion for hospitality, exceptional communication skills, a knack for problem-solving , and a drive to do their best . If you thrive in a fast-paced environment and are dedicated to delivering unparalleled guest experiences, we invite you to embark on this exciting journey with us at InterContinental Bellevue.

The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening October 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.

Every day is different, but you’ll mostly:

• Oversee all facets of front desk and guest services operations during your assigned shifts, ensuring smooth and efficient functioning.

• Create employee schedules to guarantee adequate coverage, balancing operational needs with staff availability.

• Monitor and manage payroll and labor costs in alignment with budgetary constraints and business demands.

• Conduct regular inventory assessments of supplies, facilitating procurement as needed to maintain optimal stock levels.

• Supervise staff performance, providing feedback and initiating corrective or disciplinary actions when necessary, in adherence to company policies.

• Facilitate comprehensive training for all staff members, equipping them with the necessary tools and knowledge to excel in their roles.

• Prioritize guest needs by ensuring prompt and courteous service, including personalized attention upon arrival and swift resolution of any complaints.

• Implement , train, and deliver effective service recovery strategies to address guest concerns and uphold a standard of excellence in guest satisfaction .

• Logging appropriate action and resolution for guests . Proactively identify potential areas of improvement and collaborate with DoFO to execute plan s .

• Communicate VIP requirements and special requests to the team, ensuring seamless execution and attention to detail.

• Contribute to the achievement and maintenance of AAA and Forbes Luxury standards, striving for excellence in every aspect of service delivery.

• Collaborate with various departments to achieve departmental goals .

• Championing guest satisfaction scores , r evenue generation (upsells) , and IHG One Rewards enrollments.

• Enforce protocols for the security of financial transactions and guest information, maintaining the integrity of the hotel's operations.

• Conduct routine inspections of the front office and public areas to uphold the hotel's image and brand standards, promptly addressing any deficiencies.

• Provide training on PBX procedures to enable effective communication during emergency situations, fostering a culture of preparedness and safety.

• Foster teamwork and promote quality service through regular communication and coordination with other departments, includ ing Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Maintenance, Valet, HOA, and Retail Vendors.

• Will serve as manager on duty as required .

What we need from you

What we need from you:

• Three or more years front office/guest services supervisory /leadership experience, or an equivalent combination of education and leadership experience.

• Previous ho tel experience is required .

• Must be able to effectively communicate with Associates, Guests and L e adership team.

• Problem solving, reasoning, motivating, organizational and training.

• R equired to work nights , weekends, and/or holidays. (Overnights as needed)

• Ability to stand for up to 8 hours per day or long periods of time.

• Opera experience a plus but not mandatory.

• Previous l eading of a Bell and Door team is not required , however it is required to have worked at a Hotel that provided those services .

• Luxury experience or knowledge is preferred. Understanding of Luxury is required .

The annual compensation for this position is $70,000.

What we offer

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

To care for you and your family, we also offer a comprehensive benefits program.

Your financial well-being:

• Competitive Salary

• Competitive Matching 401K

• Basic Life and Accidental Dismemberment Insurance

• Basic Long-Term Disability Insurance

• Life Insurance buy-ups

Your/your family’s health care:

• Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date

• Express Scripts Online Pharmacy

• Health Savings Account

• Healthcare Flexible Saving Account

• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity

• Supplemental Short-Term Disability Insurance

• Employee Assistance Program

• Pet Insurance through Figo

Your time off:

• Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)

• Paid Time Off

• Paid Holidays

Your day-to-day:

• Commuter benefits

• Delicious free shift meal at our employee cafeteria

• Stellar back-of-house facilities

• Dry cleaning for uniforms and work attire

• Support, training, and mentorship from management

• Employee Recognition Programs

• Career growth opportunities

Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.