Edifecs

Delivery Manager/ Project Manager Public Sector

Overview

The Delivery Manager/ProjectManager Public Sectorwill manage and coordinate multiple implementation projects within Edifecs. This role will serve as the primary liaison between the Customer teams and the Edifecs teams including implementation/delivery, Product and other relevant teams as necessary, ensuring that products/solutions delivered align with agreed upon Customer requirements andscope. The successful candidate will also be responsible for capturing Customer feedback, understanding the reasons behind any gaps, and managing the process to triage and resolve these gaps. The candidate will also support the internal delivery teams from program coordination, communication and management standpoint.

Whatyou will do:

• Manage multiple implementation projectswithin Edifecs Professional Services Organization under public sector practice primarily and commercial sector as business need arise.
• Maintain responsibility for the entire lifecycle management for implementation projects - including business requirements definition, process and fit gap analysis, test plans, testing & implementation, go-live plans and post-implementation review, resource management (time, allocation, etc.), coordination and calendars, budget, status reporting, executive updates, issue management, risk management.
• Fosterand maintain a healthy collaboration between teams, ensure transparent and strategic communication between teams and managetimely resolution ofescalations.
• Review project artifacts to confirm alignment with project requirements, scope and timelines, identifying product enhancements as needed.
• Create and manage project and proposal plans, documentation, content, estimates.
• Coordinate with cross-functional teams, including delivery team, product development, customer support, and other teams, to ensure smooth implementation, integration and delivery ofagreed upon solutions and scope andset up and follow triage process with internal departments to manage problem resolution process.
• Develop project plans by partnering withCustomer and Edifecsleads/stakeholderand monitor progress against these plans.
• Act as the primary point of contact for customers during the implementationandensureconsistently excellent delivery and effective communication.
• Build strong relationships with key customer stakeholders to understand their business needs, objectives, and expectationsand leverage these to influence processes and other necessary aspects to ensure Customer success.
• Ensure that the implementation teams are aligned with customer requirementsand agreed upon scopeand that any deviations are promptly communicated and addressedusing change control process.
• Lead fit gap process and partner withCustomer and Edifecs stakeholdersto understand and assess the underlying reasons for any gaps between customer expectations and the solutionscope.
• Domestic travel required up to25%.

What you will bring:

Bachelors degree in Business Administration, Healthcare Management, Information Technology, or a related field; Masters degree preferred.

8+ years of experience in project management/program management, preferably within the healthcare software industry.

3+ years of previous experience managing medium to large public sector implementations (state health departments/department of health and human services) in capacity of Project Manager/Program Manager or Delivery Manager.

Experience managing projects with strong governance and documentation requirements in a multi-vendor environment.

Experience managing Enterprise SaaS solution Implementations with high-level knowledge of major cloud platforms and servi