Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! The Customer Care Demand Planning Team within the Consumer Group organization is looking for an energetic, self-directed, and detail-oriented candidate for the position of Business Analysis Manager, Contact Insights. This individual contributor provides key insights to leaders on underlying drivers of forecast variance, supports post-mortem analysis, and evaluates Consumer Postpaid demand impacts to align and steer performance measurement, support short and long-term budget planning, advise and drive policy and strategy, and optimize customer and expert experience. This role is highly visible and requires robust partnership and collaboration with partners across multiple departments in the organization. The ideal candidate should possess a strong technical and analytical background, utilize data to derive conclusions and clear recommendations, and thrive in a fast-paced environment. Communication of complex issues in simple terms, comfort with ambiguity, and the ability to work under pressure/timelines are critical to success in this position. What You'll Do in Your Role: Construct complex models, dashboards, and visualizations to drive long range forecasts, staffing recommendations, and strategic decisions. Perform post-mortem analyses to determine effect of key business decisions. Extract the big picture from detailed analysis, formulate robust conclusions, and prepare presentations and models to support conclusions of key drivers of performance (e.g. sales volume, gross margin, churn, value creation, etc.) Act as a leader within project teams to identify risks and opportunities and align to organizational goals Develop Executive Level presentations and influence leadership through fact-based analysis Build strong cross-functional relationships and partner with Customer Experience, Marketing/Digital, Network, and other support teams Collaborate with IVR and Forecasting teams to drive continuous process improvement Skills Ability to autonomously gather and analyze data; Proven analytical skills Reporting & analyzing performance & data visualization (Tableau, Power BI, etc.) Advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research Track record of presenting complex findings in a concise, informative manner Strong problem solver and intellectually curious (analytical/logical thinking, creative) Demonstrates ability to manage multiple priorities simultaneously and meet tight deadlines Demonstrates comfort with ambiguity and thinks outside-of-the box Excellent communication skills (verbal and written) Ability to partner with and influence others with excellent networking skills Ability to learn by assimilating and applying new job-related information that may vary in complexity Telecommunication experience preferred Required Qualifications Strong Financial Modeling skills Proven experience with Business Case development Bachelor's Degree or equivalent work experience required in quantitative discipline (Math/Statistics/Finance/Economics or other) 3+ years in an analytical role Proficiency in Microsoft Office with an emphasis on Excel Preferred Qualifications Project Management experience Advanced Excel skills Snowflake / SQL / Teradata / Relational Database experience