The Program Manager I is responsible for managing the overall planning, execution, monitoring and delivery of multiple large and enterprise projects simultaneously, according to the organization’s Program Management Methodology. Projects are more complex and collectively have an overall high impact to the organization.

• Program Management - Manage all phases of the project life cycle from Project Initiation to Project Closure for multiple highly visible, corporate priority initiatives simultaneously. Create, maintain, and monitor the master project plan for assigned projects in the Project Portfolio Management (PPM) Tool with a sense of accountability and urgency to achieve it. Identify and engage the appropriate project stakeholders and project team resources. Create and maintain the project team roster. Act as the central point of contact for all project issues. Maintain the project Issues List. Resolve conflicts and project problems and escalate issues to senior management, as appropriate. Serve as the central point of contact for all project communication, internally and with third party vendors utilizing the approved communication plan. Liaison to third party vendors for the project. Establish the agenda and conduct standing conference calls and meetings associated with the project. Provide timely meeting minutes and action items. Oversee and/or assist in the gathering, analysis and prioritization of functional, technical, security and training requirements for the project. Ensure the execution of all phases of testing from Integration Testing to User Acceptance Testing. Create and/or coordinate the generation of test plans and test data. Oversee and/or coordinate the preparation, documentation, and delivery of Training to end-users. Review and approve all communication to members and partners related to the project. Responsible for maintaining all project documentation. Provide timely and accurate status reporting on deliverables, milestones, timeframes, and budgets associated with the project. Maintain and review budgets for assigned projects to ensure budgetary goals are met. Facilitate the preparation, documentation, and review of the project Implementation Plan. Prepare the Wrap-Up Report and conduct Lessons Learned and Post Implementation Review objectively for assigned projects and measurably drive continuous improvement. Maintain regular communications with the Credit Union’s executives regarding the status of projects. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership along with recommended solutions to ensure member impact and risk is mitigated. Seeks opportunities to improve project outcome and stakeholder satisfaction. (70%)

• Leadership - Utilize highly effective leadership, communication, and relationship-building skills in leading cross-functional teams toward achieving aggressive organizational goals. Develop metrics to track progress toward goals. Provide project team members the tools to manage assigned project tasks effectively. Provide project team members a positive and motivating work environment to encourage individual growth, success, and high performance. Oversee negotiation and administration of vendor contract and relations. Prepare agendas and facilitate Steering Committee meetings for assigned projects. Positively influence others across functional areas and achieve buy-in to drive cultural and organizational change initiatives. Recognized as a trusted advisor by Business Leaders and Executives. Serve as an escalation point and drives solutions for all project team members including Business Leaders, Subject Matter Experts, Business Analysts, and Vendors. Provide input to respective business leaders on the performance of project team members. Develop and/or assist business leaders in the development of business case justifications and cost/benefit analyses for assigned projects. Direct vendor evaluation and selection, strategic research, needs assessment, SWOT analysis, competitive analysis, and compliance reviews to support project assignments. Motivates and mentors program team members. Serves as a process methodology leader. (30%)

Required Skills

The Program Manager I leads enterprise projects for all areas of the Credit Union. Therefore, the following qualifications are required:

• A Bachelor’s Degree in Management or related field is required.

• 7+ years of demonstrated Project Management experience on projects of various size and complexity. Demonstrated ability of successfully managing large scale and complex projects, preferably in a financial institution.

• Project Management Professional (PMP) Certification required. Candidates without current PMP certification will be considered but are expected to pursue and achieve certification within a timeframe agreed upon by PMO Management.

• 7+ years of demonstrated experience in Microsoft Office Products (Word, Excel, PowerPoint)

• Microsoft Project or PPM Tool such as PPM Pro experience required.

• 5+ years of demonstrated ability leading diverse teams and successfully executing on project deliverables.

• Demonstrated excellent written, oral, and presentation communication skills.

• Proven ability to effectively communicate with Senior Management, as well as with all levels of Business Unit and IT management, both verbally and in writing and manage the client relationship while maintaining high levels of client satisfaction.

• Proven ability to effectively communicate technical information to non-technical staff and vice versa.

• Effective organizational and time management skills and strong attention to detail.

• Proven critical thinking and problem resolution skills.

• Proven decision-making and negotiating skills.

• Extensive change control process experience

Required Experience

We would like this person to have flexibility to work at HQ in Dayton 1 day per week.