Description

The IT Compliance Analyst ensures the organization’s IT infrastructure meets regulatory standards and internal policies, while also providing support for end-user technical issues as part of the ARS IT team. This role requires a combination of compliance knowledge and strong troubleshooting skills to assist in monitoring IT systems and providing technical support to users. The ideal candidate is detail-oriented, has excellent analytical skills, and enjoys working collaboratively across compliance and IT support functions.

Why Work with us?

Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.

Responsibilities:

Compliance Responsibilities:

• Conduct compliance audits, assessments, and risk analysis to ensure adherence to standards such as CMMC, ISO 22301, ISO 27001, NIST 800-53 Rev 5, NIST 800-171.

• Collaborate with IT and security teams to establish and monitor compliance-related technical controls.

• Document and maintain compliance activities, including audit findings, corrective actions, and procedural updates.

• Support the development and implementation of IT compliance policies, ensuring systems and practices are aligned with regulations.

• Assist in preparing reports for internal and external audits, documenting compliance status, and creating mitigation plans for non-compliance issues.

• Stay informed on updates in compliance regulations and recommend updates to policies and practices.

• Conduct compliance training and awareness sessions for IT staff and end-users as needed.

Helpdesk Support Responsibilities:

• Provide technical support to end-users, responding to issues submitted via phone, email, or ticketing system.

• Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, and mobile devices.

• Track and document all support requests, including compliance-related incidents, using a ticketing system.

• Assist users with setup, configuration, and access management, ensuring adherence to IT security policies.

• Educate end-users on IT policies, cybersecurity best practices, and compliance requirements related to device and data usage.

• Escalate complex support issues to higher-level IT staff or specialized teams as needed.

Qualifications:

• Bachelor’s degree in information technology, Cybersecurity, or related field (or equivalent experience).

• 2+ years of experience in IT compliance, IT support, or related roles.

• Working knowledge of government IT compliance frameworks (e.g., CMMC, ISO 22301, ISO 27001, NIST 800-53 Rev 5, NIST 800-171) and basic IT security concepts.

• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) and troubleshooting end-user issues.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication skills, both written and verbal.

Preferred Skills:

• Relevant certifications (e.g., Certified Information Systems Auditor (CISA), CompTIA Sec+, ITIL Foundation).

• Experience with Governance, Risk, and Compliance (GRC) tools (e.g., Microsoft Purview compliance manager) is a plus.

• Ability to work well in a cross-functional team environment, especially with compliance, IT support, and security teams.

• Strong organizational skills, with the ability to manage multiple tasks and maintain thorough documentation.

All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)