Customer Service Specialist

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Customer Service Specialist

Salary

$16.79 - $20.99 Hourly

Location

315 W. Texas Avenue. Baytown, TX

Job Type

Full Time

Job Number

25-00070

Department

FINANCE

Opening Date

02/24/2025

• Description

• Benefits

• Questions

Job Summary

Join our team as a Customer Service Specialist and help customers with their utility billing needs in a friendly and supportive environment! If you have strong communication skills, enjoy problem-solving, and thrive on delivering excellent service, we want to hear from you. Apply today and be part of a team that values teamwork, growth, and making a difference in our community!

Serves as Customer Service Specialist by email, phone, fax, or in person for all Utility Billing inquiries regarding, establishing new service, account balance information, payment history, account transfers, disconnects, reconnects, canceling service and meter tests. This position generates, prints, separates, distributes, monitors and completes all related work orders as well as calculates leak adjustments and commercial deposits. It is highly visible with constant customer contact during very stressful situations requiring patience, effective communication, good judgment and sound decision making skills within the scope of responsibilities. Performs administrative duties to support the department’s overall mission. Uses/requires office skills to handle: customer service/communications (internal and external), file organization and management, computer skills including data entry, word processing, spreadsheets, mathematical computation, report and letter preparation.

Duties

• Serves as Customer Service Specialist for all questions regarding Utility Billing operations via in-person, telephone, fax and email. Resolves customer’s concerns or questions.

• Inputs data in the computer for new taps, sale of water and new accounts. Calculates and posts deposits. Updates customer account services, number of units, disconnects, and transfers. Generates daily work orders. Schedules meter tests and assists Billing Specialist in researching past due accounts (W-11s) before they are written off.

• Coordinates delinquent disconnects; reconnects; rechecks; rereads and reread letters; payment arrangements; and corrected bills. Generates, prints, separates, distributes, monitors, and completes all related work orders. Assesses the following service charges: delinquent disconnect fee, service fee, broken lock, straight line and pulled meter fees. Prepares outstanding work order reports.

• Calculates leak adjustments and over reads. Authorizes removal of penalty in accordance with office policy and credits the account.

• Performs all other related duties as assigned.

Minimum Qualifications

Required:

• High School Diploma or equivalent (GED).

• Two years customer service or general office experience OR equivalent combination of education and experience.

  Preferred:

• Bilingual in English/Spanish

Knowledge, Skills and Abilities

Ability to multitask, establish priorities, work independently, and maintain organization. Work requires continual attention to detail in entering, composing, typing and proofing data and materials. Knowledge of business machine operations, personal computers and related software, and accounting/billing processes. Must have a high level of interpersonal skills to handle sensitive and confidential situations with both internal and external customers. Position requires accuracy, trustworthiness, poise, tact, and diplomacy. Ability to get along appropriately with co-workers and the public.

Here at the City of Baytown, in recruiting for our team, we welcome the unique contributions that you bring. We strive to provide a workplace where differences are honored, with a workforce that reflects the diversity of the people we serve.

Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services.

Overall Position Strength Demands

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

To promote health and wellness, we provide a comprehensive benefits program (listed below) to meet the needs of you and your family. Our goal is to help you live and work well – 365 days a year.

Medical

• United Healthcare

• Effective the first day of the month following 30 days of employment

• Annual Deductible (Network) $750 Indiv/$2,250 Family

• In-Network Benefit 80%/20% after plan deductible

• $50 co-pay (general visit)

• RX - $10 Generic/$40 Formulary/$75 Non-Formulary

• Flexible Spending Accounts: Healthcare and Dependent Care expenses

• FREE virtual visits

Dental

• Cigna Dental PPO & DHMO

• Effective the first day of the month following 30 days of employment

• Preventative & diagnostic covered at 100%

• Annual Deductible: $50/Indiv (Cigna PPO) - No annual deductible for Cigna DHMO

Vision

• Superior Vision

• Effective the first day of the month following 30 days of employment

• In-Network exam co-pay $10 & $25 materials co-pay

• Frames: $140 Allowance - Contact Lenses: $160 Allowance

Holistic Health & Wellness

• Employee Wellness Center offering FREE primary care medical treatment for employees & dependents on the Medical plan

• FREE access to gyms, Shipt, and Walmart+ through our employee medical insurance

• Gym partnership with Lee College Wellness Center & swimming pool for $58/year

• Employee Assistance Program providing employees and their household family members up to 8 FREE counseling sessions per issue per year, legal and financial assistance, will generator tools, and more!

• Sick Leave Pool providing participants additional paid sick time if accruals are exhausted.

• SmartDollar: free online program providing tips and tools from Dave Ramsey for getting out of debt and building good saving practices

Retirement

• Texas Municipal Retirement System:

• 7% employee contribution with a 14% employer match

• 5 year vesting

• Retirement Eligibility: 20 years of service/any age - or - 5 years of service/at least age 60

• FREE Life Insurance coverage up to 1X your base annual salary

• MissionSquare and Roth IRA plans: additional voluntary employee participation

Disability Insurance

• Equitable:

• Long-term Disability: voluntary elected coverage. Pays 60% of monthly earnings up to $8,000 per month up to social security age, depending on the disability

• Short-term Disability: voluntary elected coverage. Pays 60% of weekly earnings up to $1,000 per week for up to the first 13 weeks of a disability

Training and Tuition Assistance

• The HUB Employee Training Center: we invest in you by equipping you with the knowledge and skills needed to live out our Purpose and Core Values

• Access to funding up to $1,500 per semester or $3,000 per year for tuition toward courses that are job-related or will enhance your work performance

Generous Paid Sick, Vacation, & Holiday Leave

• 10 holidays per year and one personal employee day per year

• 15 days sick leave per year

• Starting at 10 days of vacation per year; up to 25 days per year

• Sick and Vacation hours roll over annually up to the maximum limit

• 15 days Paid Parental Leave

To explore all of the benefits we offer, please visit: https://baytownbenefits.com/

01

Which of the following best describes your highest level of education?

• High School Diploma/GED

• Associate's Degree

• Bachelor's Degree

• Master's Degree

• None of the above

  02

  How many years of customer service or office experience do you have?

• Less than 6 months

• 1 years

• 2 years

• 3 years

• 4+ years

• None of the above

  03

  If you are bilingual in which language are you most proficient?

• I am not bilingual

• Spanish

• Vietnamese

• Chinese

• French

• Urdu

• Other

• American Sign Language

  Required Question

Employer

City of Baytown

Address

2401 Market Street Baytown, Texas, 77520

Phone

281-420-6520

Website

http://www.baytown.org

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