Building Location:

Baxter Clinic

Department:

46160 Registration

Job Description:

This position provides leadership and support to patient access staff in designated department(s). Assists manager in maintaining optimal staffing models based on volumes and monitors quality and productivity. Exhibits and promotes the Essentia Health customer service philosophy to ensure patients and visitors receive exceptional service. Provides feedback and coaching to staff as necessary and assists with the development of training programs.

Key Responsibilities:

• Provides information to, and maintains relationships with external and internal providers, nursing staff, operation managers, front office staff, and customers to provide coordinated services.

• Stays current with clinical, provider, registration and scheduling information related to the serviced departments.

• Assists in maintaining scheduling protocols for many different Essentia Health departments.

• Assists in monitoring all work queues to ensure timely and quality patient care.

Preferred Qualifications:

• Previous leadership experience

Education Qualifications:

Associates degree or at least 64 credits completed towards BA, BA must be completed within three years of hire or transfer. (New hires as of 10/1/2021, must have an AA degree obtained within two years of hire or transfer)

Licensure/Certification Qualifications:

Certification/Licensure Requirements:

• Completion of Healthcare Business Insight’s (HBI) Patient Access Certification Program within one year of hire date

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Rotating Shift (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.