Job Description:

Client Monitoring Field Staff Specialist -Monroe

Hourly Rate $15/hr

Reimbursement for Mileage (Must have your own vehicle and Valid DL)

Hours: 8am – 5pm

Reimbursement for Mileage

Join our team of valued members. Assist elderly persons and adults with disabilities living in your area to access community resources and monitor delivery of approved services.

This position requires travel as you will be making 15 in-home visits (per day) to our clients within an area (Monroe and Surrounding) approx. 20-80 miles per day. You will be reviewing the delivery of approved services. Training will be in Baton Rouge for 1 to 2 days. The completion of your paid training will be remote.

Principal Duties and Responsibilities:

• Prepare for visits by reviewing current LA Plans of Care and other data on participants in OPTS and LOCS Long Term Care Programs to applicants.

• Comply with routine participant monitoring in-person visits.

• Complete Monitoring Checklist, review provider service logs, and time sheets during home visits

• Document participant changes, outcomes, and any issues or complaints

• Complete Elder Protective and Adult Protective forms, as needed.

• Route provider issues to the Provider Monitoring Unit within one business day

• Report changes in status to the appropriate Client Assessment Specialist within one business day

• Comply with complaint procedures, escalate, and refer complaints to OAAS for Protective Services according to policy.

• Participate in Continuous Quality Improvement (CQI) process and training.

Education and Experience

Required:

• HS Diploma or GED

• 6 months experience working with older adults or persons with disabilities in health care related services

• Valid Louisiana driver’s license

• Current Louisiana automobile insurance

Preferred:

• Associate degree in health or human services

• 1 year in health care related services.

• Knowledge of healthcare, elderly and disabled adult populations preferred.

• Knowledge of Medicaid preferred.