Job Information
The Salvation Army Social Services Provider in Batavia, Ohio
Overview
TITLE: Social Services Provider
DEPARTMENT: Batavia Corps
REPORTS TO: Corps Officer
SUPERVISES: N/A
STATUS: Non-Exempt
SCHEDULE: Monday, Wednesday, Thursday 9AM-3PM(18 hours per week-normal schedule) Hours may vary occasionally due to food deliveries, social service events (Up to 20 hours approved)
FUNCTION:Receive and process incoming calls, make appointment, intake and processing of financial assistance requests as well as food pantry requests, and assist with pick-up and intake of donations for the Food Pantry.
Responsibilities
DUTIES: (To include but not limited to)
Answer incoming telephone calls, answering inquiries and directing calls as necessary
Schedule appointments for clients and assist in maintaining the appointment schedule book
Listen to and write down answering machines messages and distribute messages as appropriate
Data entry, record keeping and management of digital files for client records
Greet and assist clients and others coming into the assistance offices
Fill and distribute food orders for clients as appropriate according to household sizes and product availability
Intake and processing of financial assistance requests
Keep track of pantry needs, relay needs to supervisor, assist with organization of food pantry supplies after pickup
Tracking and compiling of monthly social service statistics to be given to Corps Officer
Assist with maintaining a clean and orderly office and pantry area
Assist with seasonal effort scheduling and data entry
Other related duties as requested by the Corps Officers
Qualifications
MINIMUM QUALIFICATIONS:
Knowledge of Microsoft Office and ability to learn and utilize additional computer applications
Experience in office work, social services and/or pantry operations preferred
Ability to read and communicate proficiently in the English language
Ability to work well with staff, volunteers, clients and other members of the community
Ability to maintain a pleasant demeanor under stress or with difficult persons
Understanding and acceptance of The Salvation Army’s work and mission
Acknowledgment and acceptance of the provisions of The Salvation Army Employee Handbook
Ability and willingness to pass background checks and clearance for work with minors
The Salvation Army’s Mission StatementThe Salvation Army, an international movement, is an evangelical part of the universal Christian church.Its message is based on the Bible. Its ministry is motivated by the love of God.Its mission is to preach the gospel of Jesus Christand to meet human needs in His name without discrimination.
Job LocationsUS-OH-Batavia
Job ID 2023-11742
Category Social Services
Type Regular Part-Time