Job Overview:

The Operation Manager is to assist the General Manager in the day-to-day operations of the Association. Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with Company objectives. Responsibilities include working closely with General Manager, association, Board of Directors, developer, and/or builder to manage and operate the community and facilitate solutions to problems between communities and internal support staff. Strong management skills, customer service skills, and supervisory skills are required.

Your Responsibilities:

• Acquires and maintains current knowledge of state regulatory agency statutes and the community’s documents, policies and procedures.
• Develops and maintains an effective ongoing home-owners relations plan, implements initiatives, and maintains an operating environment to achieve a satisfactory level of service as measured by formal and informal feedback and surveys.
• Defines and implements goals relating to internal and external customers.
• Develops and submits complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions.
• Manages resident relationships to ensure a high level of service including timely and complete resolution of residents’ concerns, coordinating special services and requests, and conducting formal and informal inspections.
• Establishes and maintains industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management, and real estate associations and networking opportunities with vendor outreach and peer groups.
• Supervises and oversees projects performed by Contracted Vendors.
• Listens attentively to questions and comments. Communicates in a professional and composed demeanor under all circumstances.
• Responds to phone calls and correspondence in a timely, professional manner.
• Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
• Maintains a professional relationship with BOD, Homeowners, staff, developers, builders, and vendors.
• Responds to questions accurately when asked and possesses good communication and composition skills.
• Ability to run a BOD or annual meeting when necessary.
• Creates a management report, which depicts the actual condition of the building, and the progress of specific projects and makesclear and concise recommendations.
• Prepares professional presentation of reports, budgets, bids, etc.
• Supports the Company’s philosophy, goals and adheres to Company policies.
• Observes all safety standards and participates in the Company’s efforts to provide a safe work environment.
• Understands and follows directions given by direct supervisors as well as the BOD and conscientiously completes them.
• Acts quickly and effectively when the situation demands it.
• Organizes time effectively and successfully balances the competing demands of multiple projects.
• Prepares for Board Meeting presentations and attends manager’s meetings.
• Handles contract evaluations professionally.
• Maintains and reviews financial statements while monitoring deficit funding, surplus, and rollover if required.
• Updates Association Communication – Updates association info boards, prepare association newsletter and/or other communication with owners and residents.
• Prepares a bid comparison analysis spreadsheet. Prepares and uses RFP for bid solicitation (Request for Proposal with the scopeof work detailed).
• Possesses knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvements.
• Monitors aging reports and ensures timely legal action regarding collections and any other legal matters before the association.
• Regular and predictable attendance.

Skills & Qualifications:

• Education/Training: College Degree is preferred, but not required. Three years of experience within Property Management.
• Experience/Knowledge/Abilities: Excellent computer skills. Proficiency in MS Office required. Must have strong organizational and prioritization skills; action and detail-oriented; must be able to multi-task in a fast-paced, dynamic environment. Must possess strong interpersonal and communication skills. Must be flexible, self-motivated, and proactive. Able to work independently and as a team.
• Driving Requirements: Utilizes personal transportation to attend business meetings, training events, and other business functions. Reliable transportation is required along with a valid driver’s license and automobile liability insurance

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $80000 / year

Disclaimer:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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