The Secretary for the B-52 Program TS Barksdale AFB facility serves as the first point of contact for visitors and customers, ensuring a professional, welcoming, and secure office environment. This role is responsible for managing front desk operations, including greeting guests, handling communications, and providing exceptional customer service. Various secured site coordination may be required. The Secretary will support the B-52 Program by facilitating effective communication, performing various clerical and administrative tasks, and collaborating with internal teams to ensure seamless daily operations.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential job functions for this position include:

• Greet and welcome customers and visitors upon their arrival at the office, ensuring a positive and professional first impression.

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``` - Answer incoming phone calls in a courteous and professional manner, providing assistance and information as needed.

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``` - Foster a warm, welcoming, and secure atmosphere within the office environment.

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``` - Complete verification process for persons entering the secured area as required.

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``` - Update documentation needed for secured area as required.

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``` - Compose, manage, and send emails on behalf of the office, ensuring that all customer-related communications are clear, informative, and courteous.

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``` - Direct incoming communications, including emails, phone calls, and in-person inquiries, to the appropriate individual or department efficiently.

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``` - Redirect requests or inquiries to the appropriate person or department when they fall outside the scope of personal knowledge or expertise.

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``` - Provide prompt and professional customer service, addressing inquiries and concerns with efficiency and professionalism.

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``` - Collaborate closely with Managers, Console Operators, and Maintenance Technicians to effectively communicate important information to customers, including updates, schedules, and other relevant details.

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``` - Compile and create documentation or worksheets for various B-52 Program requirements such as actual trainer usage. May be required on a continuous basis such as monthly.

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``` - Provide comprehensive administrative support to the B-52 Program, assisting with various clerical tasks as required.

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``` - Perform general clerical and secretarial duties, including recordkeeping, assist with the management office supplies, facilitating mail, handling packages and correspondences.

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``` - Other duties as assigned.

Competencies

Required skills and abilities to effectively perform this position include, but are not limited to:

• Strong written and verbal communication skills for preparing summaries, drafting correspondence, and taking minutes.

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``` - Ability to provide a welcoming and supportive experience for visitors and customers. This involves being approachable, professional, empathetic, and responsive to inquiries and concerns, ensuring a positive office environment.

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``` - The ability to accurately process and relay information, ensuring that all communications and tasks are handled with precision. This is crucial for managing requests, directing inquiries, and supporting administrative functions without errors.

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``` - The ability to adapt to changing priorities and unexpected situations. This involves thinking on your feet, redirecting inquiries effectively, and providing solutions to challenges that may arise in a dynamic office environment.

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``` - Proficiency in managing multiple tasks efficiently, such as handling correspondence, maint ining office supplies, and coordinating schedules. This includes keeping accurate records and ensuring smooth office operations.

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``` - Ability to maintain confidentiality with sensitive information.

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``` - Proficient in using office software (e.g., word processing, spreadsheets, email).

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``` - Ability to utilize office equipment and able to troubleshoot minor issues.

Education and Experience

• Associates degree in business administration, communication, or other field of study. An equivalent combination of education and years of experience may be considered in lieu of formal education requirements.

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``` - 2-4 years of experience in an administrative or secretarial role, preferably in a front-office or customer-facing position.

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``` - Familiarity with the dynamics of a professional office or training setting.

Supervisory Responsibility This position will not have authority or responsibility for the leadership and supervision of others.

Work Environment, Programs, and Tools While working in an office environment, this position will frequently be required to sit, talk, listen, use eye acuity, be on camera, and use hands/fingers to grasp or type. This position will also occasionally require walking, standing, stooping, lifting, and bending.

This position will also frequently require the individual to use the following tools, equipment, or programs: Computer, printer/scanner, phone, Microsoft Teams, Microsoft Office suite (Outlook, Excel, Word, Project), Deltek Costpoint, and other office equipment.

Position Type/Expected Hours of Work This position will be on site at Barksdale AFB, LA and will require adherence to the Government site hours of operation. This position may be filled by a non-exempt part-time or full-time hourly schedule. This position may require evening/weekend work and work outside of the Government site hours of operations when Program support is needed.?

Travel Significant travel is not expected for this position.

Security Clearance Must have an active DoD Secret Personnel Security Clearance or the ability to obtain one within the first 6-months of employment.

Other Duties This job description is not intended to be an all-inclusive list of activities, duties, responsibilities, and standards required of this position. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement Nova Technologies is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or veteran status.?