Description

About Us:

S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years.

We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power.

With 12 locations and over 950 employees, including 600 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

Job Title: National Accounts Supervisor

The primary function of this role is to provide support to a team of National Account Representatives by instructing, mentoring, and training to sustain a high level of customer service. The Company’s goal is to continuously grow the customer base, satisfy customer’s requirements and stay compliant with the NFPA guidelines.

This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus on customer service and support, quality work performance, and an understanding of the inspection services provided by the Company.

Essential Duties / Responsibilities:

Include the following. Other duties may be assigned.

• Lead a team of National Account Representatives.

• Gain a strong working knowledge of the Company’s services and the National Account Representative role.

• Ensure an established set of customer service standards are being implements to our customers.

• Interact daily with your team to keep a well-organized, structured flow of process and procedures.

• Handle any customer issues your team member escalates to you.

• Act as a reference point of contract for your team.

• Identify areas to improve efficiency and reduce errors.

• Provide individual coaching when needed.

• Monitor feedback from the branches and address any issues if needed.

• Work with Division Manager to actively assess performances analysis to identify areas not meeting expectations.

• Actively access and align team members among the customer group to ensure that all day-to-day activities are being addressed as required.

• Attend department meetings.

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Work Experience:

• High School Diploma or GED is required.

• 2 years’ experience leading a customer service team is required.

• Previous experience in coaching or training is a plus.

• Ability to quickly recognize and identify a problem, determine the cause and take appropriate action to ensure the issue is resolved is required.

• Strong customer service skills and the ability and willingness to learn new systems and processes are required.

• Ability to think strategically, make sound decisions, and produce accurate and timely results is required.

• Building positive working relationships with multiple levels of employees and management is required.

Computer Skills:

• Computer Skills: Significant experience with Microsoft Office applications (e.g., Word, Excel, PowerPoint).

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Qualifications

Education

Required

• High School or better

Preferred

• Bachelors or better

• Technical/other training or better

Experience

Required

• Building positive working relationships with multiple levels of employees and management.

• Ability to think strategically, make sound decisions, and produce accurate and timely results.

• Strong customer service skills and the ability and willingness to learn new systems and processes.

• Ability to quickly recognize and identify a problem, determine the cause and take appropriate action to ensure the issue is resolved.

• 2 years: Experience leading a customer service team.

Preferred

• Previous experience in coaching or training.