Digital & IT Analyst - PC & Application Support Location: Akron, OH, United States Job Family : Information Technology Job Type : Regular Posted : Jul 19, 2024 Job ID: 50615 Back to Search Results Job Description Apply Now > Save Job Job Saved Parker Aerospace is a global leader in commercial and military aircraft and aeroengine technology. With the addition of Parker Meggitt, the company collaborates with customers to enable engineering breakthroughs that lead to a better tomorrow. Are you ready to join an industry-leading global company that believes in empowering its employees? Are you prepared to use your inquisitive nature and strong work ethic to help our team solve the world's greatest engineering challenges? A career at Parker is rife with rewards and opportunities. But a career at Parker is not for everyone. Finding success at Parker requires dedication and an insatiable desire to win. We seek very smart people who also have the equally impressive characteristic of humility. We solve our customer's challenges as teams, working together to ask the questions that have never been asked before. Parker understands that solving the world's greatest engineering challenges requires an inquisitive and intelligent workforce, and we invest in our employees to ensure they are the best in the industry. Our global success relies on empowered employees operating in an environment that breeds ideas and solutions, and we take every possible action to ensure this happens. The Digital and IT Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems. Leads limited scope projects using information technology to enable business improvement and perform critical analysis under limited supervision. Collaborates with other Technical Analysts, Senior Technical Analysts, and end users. Essential Functions: * Support day-to-day user issues, and walk-ins and address issues submitted via Service-Now ticketing system. * Support and perform system/application upgrades of software and licenses and vendor management. * Setup new hires and help with their onboarding process * Assist in the long term migration to standard engineering & manufacturing tools * Assist with small to medium continuous improvement projects * Get involved in SOX and CMMC compliance audits and actions * Establishes and develops procedures for proper utilization of Digital and IT technology * Assist in training and mentoring new team members * Ability to travel as needed * Available to provide after-hours and weekend technical support as needed This position may be assigned (but is not limited to) one of the following key information technology disciplines and/or services: * Application Programming * Software Support * PC Support * LAN/WAN Support * Help Desk * Engineering Systems * Business Systems (MSS, JDE, SAP or other related technology) Qualifications * Bachelor's degree in computer science, information systems, or related area (or international equivalent) * 2+ years related IT experience * Proficient in Microsoft Office tools * Excellent written and verbal communication and collaboration skills * Demonstrated leadership aptitude, learning agility, and adaptability * Strong interpersonal skills, relates well with all levels of the organization * Ability to establish own priorities and adapt to changing priorities * Demonstrates ability to manage projects * Experience with help desk and general user issues with applications support * Worked with ServiceNow ticketing systems or similar * Basic knowledge in