Job Description

An employer in Illinois area is seeking a Sr. System Analyst to join the team in supporting one of their major customers with multiple locations. This person will act as the escalation for L1 systems analysts completing L2 and L3 level tickets. They must deliver advanced workstation support and will complete duties like full work station replacements, troubleshooting multifunction scanners, dictation with microphones, and mobile support. Additionally, they will provide application support, troubleshoot network connectivity and devices/user connectivity, administer incident response system reboots, and perform basic OS support. Basic Azure support skills will be very beneficial, as well as ITIL security knowledge for basic printing and connectivity support. VPN connectivity issues and password resets, end user email support and following all SOP to resolve technical issues is essential.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

4+ years in a technical support and customer facing role

Advanced knowledge and experience supporting/troubleshooting Microsoft 365 applications and Active Directory

Advanced knowledge of command line

Understanding of advanced technical triage methodologies

Experience troubleshooting the network with intermediate TCP/IP understanding

Ability to effectively set expectations regarding delivery of service

Ability to work in a team environment

Adherence to ticketing methodologies regarding documentation, process, and workflow

Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism

Properly manage workflow using research, documentation, RMM tools, ticket system, and communication

Directly and indirectly support customers, vendors, and staff by providing top tier customer service. Prior MSP support desk experience

Server configuration experience

Experience with switches, configured switches and firewalls

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

Azure support

VMware knowledge null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.