ServiceNow Business Analyst

Category: Business Analysis (functional and technical)

Main location: United States, Virginia, Fairfax

Alternate Location(s): United States, Maryland, Baltimore

United States, Louisiana, Lafayette

Position ID: J0924-0652

Employment Type: Full Time

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Position Description:

CGI Federal has an immediate need for a Sr Business Analyst to join our Health and Social Services Practice. The selected candidate will be responsible for analyzing the business needs of customers and stakeholders to help identify business problems and propose solutions and ensure that projects are properly prioritized and that task deadlines are enforced. The successful candidate will interface with clients, stakeholders, and teams to create business requirements and user stories, and perform analysis throughout the Agile lifecycle.

This position can be located at any CGI office in the U.S, preferred location is Fairfax, VA; however, a hybrid working model is acceptable.

Your future duties and responsibilities:

• Overall design of application and mapping client business requirements from the project team to systems/technical requirements.

• Work with clients to assess current state processes and tools

• Identify ServiceNow platform solution options

• Perform requirements gathering, document user stories.

• Work closely with developers to implement the functionality.

• Conduct testing and demos.

• Work closely with a variety of stakeholders.

• May need to act as Scrum Masters and manage scrum teams.

• Exhibit strong communication, documentation and organization skills and experience in a direct customer facing role.

• Understand operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.

• Construct workflow charts and diagrams, study system capabilities, write specifications.

• Identify problems and write improved procedures.

• Develop estimates to help establish project budget.

• Monitor project process by tracking activity, resolving problems, publishing progress reports; recommending actions.

• Prepare technical reports by collecting analyzing and summarizing information and trends.

• Produce concise, accurate requirements documentation, user stories, acceptance test criteria

• Identify and validate clients’ business needs and requirements.

• Attend validation sessions with the client and stakeholders to identify business system/process needs, and functional and system requirements.

• Analyze and develop system workflows based on business understanding to be used for validation.

• Collaborate with the development and testing team to ensure implementation business, functional and system requirements.

• Provide regular and open communication across the program and stakeholders for transparency and awareness of progress and impediments using JIRA to manage tickets within Confluence to understand, visualize and manage upstream/downstream dependencies.

Required qualifications to be successful in this role:

• A Bachelor’s degree in computer science/systems, information systems/technology, business administration or a related field OR a Master’s Degree (in subjects described above) from an accredited college or university

• Must have 8+ years of work experience with demonstrated proficiency in multiple disciplines / technologies / processes related to the position.

• 3+ years working with ServiceNow and in an Agile environment on complex projects.

• Strong analytical skills and innovative thinking.

• Strong knowledge and experience with software development teams in an Agile environment.

• Experience coordinating multiple teams in a technology environment.

• Experience creating User stories, acceptance criteria and providing demos to clients and Users of systems.

• Must be experienced in DME and O&M environments and be able to manually test systems, applications, functional and non functional requirements

• Familiarity or experienced using automated testing tools

• Resource must be eligible to get public trust clearance.

Desired qualifications/non-essential skills required:

• Experience with government contracting is preferred, especially with the FDA.

• Experience with ServiceNow implementations.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $60,300.00 - $133,500.00.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company.

CGI’s benefits include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid maternity and parental leave

• Learning opportunities and tuition assistance

• Member assistance and wellness programs

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Skills:

• Business Analysis

• Requirements Analysis

• Agile Business Analysis

• ServiceNow

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.