The University of Maryland, Baltimore (UMB)Center for Information Technology Services (CITS) - Operations has an exciting opportunity for anIT Support Assistant,who under direct supervision, assists clients in the use of computer hardware, software, and network services. The Center for Information Technology Services (CITS) is the central information technology organization for UMB. Our mission and focus is to treat UMB students, faculty, staff, colleagues, and co-workers as treasured customers. Excellence in service to the UMB community is our challenge and responsibility. The selected incumbent in this position will perform duties that support the department's mission. Benefits: Non-exempt Regular UMB offers acomprehensive benefits packagethat prioritizes wellness, work/life balance, and professional development, along withadditional exciting perksthat employees can take advantage of. This position participates in a retirement program, effective on your date of hire. Non-exempt regular staff receive a generous leave package that starts with 11 days of vacation accrued per year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and time for community service; comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job). UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland. PRIMARY DUTIES * Resolves or redirects questions which are hardware, software, or network related. * Receives training and assistance in computer applications such as writing simple programs, testing, debugging, and documenting. * Conducts basic information technology courses in a classroom setting. Ensures that the necessary training materials and support equipment are available and functioning properly. * Ensures that hardware, software, and peripherals are properly configured and fully operational. * Maintains and distributes software documentation, reference manuals and training guides. * Installs and updates software. * Performs standard preventive maintenance on computers and peripherals. Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs. MINIMUM QUALIFICATIONS: EDUCATION: High School Diploma or GED. EXPERIENCE: One year with the types of hardware and/or software to be supported. REQUIRED KNOWLEDGE, SKILLS, and ABILITIES: Working knowledge of two applicable software products. Skill in operating supported computers and peripherals. Ability to communicate effectively both orally and in writing; to work effectively with clients; to solve technical problems. OTHER: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience. HIRING RANGE:$51,069 - $54,634.14 (commensurate with education and experience) Based on the duties of this position, selected candidates /are/ eligible to participate in the Bargaining Unit (Union). UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Talent Recruitment department atHRJobs@umaryland.edu. If you anticipate needing a reasonable accommodation for a disability under the Americans with Disabilities Act (ADA), during any part of the employment process, please submit aUMB Job Applicant Accommodation Request. You may also contactHRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address. The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. For more information, follow this linkUMB Notice of Non-Discrimination. *Job: Reg or CII Non-Exempt Staff *Organization: CITS Operations *Title: *IT Support Assistant Location: null Requisition ID: 2500002I