Job Summary:

The Director of Application Support at Anywhere will oversee the support of enterprise-level applications, ensuring their stability and performance. This role involves managing a team of application support professionals, driving continuous improvement initiatives, and collaborating with IT leaders, business stakeholders, and external vendors to deliver high-quality support services.

Key Responsibilities:

• Lead and manage the Application Support team, providing direction, coaching, and development opportunities.

• Ensure the availability, performance, and reliability of enterprise applications.

• Develop and implement efficient support processes and procedures.

• Drive continuous improvement initiatives to enhance Application Support services.

• Maintain comprehensive documentation for Application Support processes and procedures.

• Collaborate with IT and business leaders to understand application requirements and align them with business goals.

• Manage relationships with external vendors and service providers.

• Ensure compliance with Application Support policies, procedures, and standards.

• Oversee the budget for the Application Support team.

• Monitor and report on application performance metrics and support activities.

• Conduct regular system audits and generate reports to track performance and identify areas for improvement.

• Stay current with industry trends and best practices to continuously improve system support operations.

• Train and mentor junior support staff, fostering a culture of continuous learning and improvement.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 10+ years of experience in IT, with at least 5 years in a leadership role in application support.

• Strong knowledge of enterprise application support processes and best practices.

• Excellent leadership and team management skills.

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal skills.

• Experience with ITIL or other IT service management frameworks is a plus.

Preferred Qualifications:

• Master's degree in a related field.

• Experience in a similar role within a large enterprise environment.

• Certification in ITIL or other relevant frameworks.

Winning Behaviors:

• Obsess About Growth: Focus every day on making a big impact and accelerating growth. Prioritize the most important things that create value for customers and shareholders. Aim high and take big swings informed by data.

• Always Find a Better Way: Explore and embrace what’s possible. Always make things better, faster, simpler. Be candid, curious, and agile. Challenge the status quo and pressure test assumptions.

• Relentlessly Focus on Talent: Be the reason we attract and keep phenomenal people. Expect and perform with uncompromising standards of excellence, ethics, and accountability. Empower yourself and others to continually learn, improve, seek diversity, and thrive.

• Achieve Exceptional Results: Take decisive action and deliver on your commitments. Move with speed, plan for the unexpected, overcome barriers, and be resilient. Leverage facts and the wisdom of others to get the best results.

Anywhere Real Estate Inc. (http://www.anywhere.re/)  (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)

The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.  Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.  With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.

At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere%20CSR%20Report%202022.pdf) .

You’ll find our commitment to diversity reflected in our achievements:

• Recognized as one of the World’s Most Ethical Companies since 2011.

• Anywhere has also been designated a Great Place to Work since 2019.

• Recognized by Fortune as one of America’s Most Innovative Companies.

• Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.

With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.

EEO Statement: EOE including disability/veteran