Customer Service Specialist (MD, Candidate's preferred))

Requisition ID: 40860

Job Location(s):

Baltimore, MD, US

Job Description

Danfoss is seeking an enthusiastic Order Management Specialist to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers’ requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity and professionalism are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

• Manage and follow the order flow of FRL sales in NAM ensuring that all operational steps are executed appropriately

• Support stakeholders in implementing any changes or unique requirements requested by customers

• Share Reporting/Data (as stated above) while also working with relevant stakeholders (eg. Finance or IT) to ensure our local data/reporting needs are met

• Handle inbound calls from customers with questions and inquiries about Danfoss’s products and services.

• Partner with customers in conversation over phone or email to determine what products they need and when.

• Collaborate with other sales, transportation, fulfillment, and warehouse teams to ensure that we are delivering on our customer’s expectations.

• Conduct analysis of a customer’s forecast, trends in orders, and contract details to ensure we are staying ahead of their needs.

• Supporting fellow team members, as needed, to ensure the team can achieve annual goals.

Background & Skills

The ideal candidate possesses these skills.

• 3+ years’ work experience within a manufacturing company preferred.

• 2+ years’ Call Center or Contact Center experience.

• Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills.

• Sensitive to customers’ needs and able to create good dialog with customers.

• Knowledge of SAP, Salesforce, Excel preferred

Employee Benefits

The base salary range represents the low and high end of the range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees.

The range for this position is $45,000 TO $50,000.

We are excited to offer you the following benefits with your employment:

Bonus system

Paid vacation

Flexible working hours

Personal Insurance

Opportunity to join Employee Resource Groups

State-of-the-art virtual work environment

Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Nearest Major Market: Baltimore