Job Information
Maryland Department of Transportation Information Agent in Baltimore City, Maryland
Information Agent
Salary
$20.69 Hourly
Location
Baltimore City
Job Type
Full Time
Job Number
8045-MTA-infoagent-4/22-wj
Department
Maryland Transit Administration
Opening Date
08/12/2024
Description
Benefits
Description
Maryland Department Of Transportation MARYLAND TRANSIT ADMINISTRATION
Information Agent (8045)
*ACCEPTING ONLINE APPLICATIONS ONLY*
Bilingual applicants are encouraged to apply
Open to all qualified applicants
The Maryland Department of Transportation Maryland Transit Administration (MDOT/MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team.
This recruitment is open to all qualified applicants.
The resulting list of qualified candidates will be used to staff current and future vacancies.
The Maryland Department of Transportation Maryland Transit Administration (MDOT/MTA) is recruiting for Information Agent. The Information Agent will communicate with customers via telephone to coordinate travel/route arrangements for individuals traveling on MTA Local and Commuter Bus, Light Rail, MARC Train and Metro system. The Information Agent will answer inquiries in a professional, timely and accurate manner while using a computer to access, enter and retrieve data simultaneously. The Information Agent will document complaints, compliments and concerns while consistently demonstrating excellent telephone customer service skills. The Information Agent will read manual and electronic maps, service schedules, access databases and websites. The Information Agent will handle multiple incoming contacts and interpret information from multiple resources. Must be able to multi-task in a fast-paced structured professional environment. May also perform other clerical duties related to the position.
Qualifications
Education: Possession of a high school diploma or an equivalency (GED) certificate.
Experience: Two (2) years of experience working in a call center and/or a customer service telephone position, providing direct customer assistance to the public as a telemarketer, telephone services representative, credit service representative or a similar customer service position that involves simultaneous answering telephones and data entry.
The ideal candidate will have excellent listening, communication, articulate, writing and interpersonal skills.
If you have held more than one (1) position at the same employer, please list each position (and the duties of that position) that you held and the length of time that you held each position.
NOTES:
The Information Agent is an essential personnel position designated by the MTA to be critical in maintaining the operation of the Transit Information Contact Center during significant service emergencies or adverse weather conditions and the employee must report to work as scheduled. This job requires sitting for long periods of time.
The Contact Center operating hours are 6am-7pm and are subject to change. Applicants must be able to work various shifts; daytime, evenings, weekends and holiday shifts as determined by the needs of the Transit Information Department.
Applicants will be required to successfully demonstrate knowledge, skills and abilities operating a computer, in data entry, writing and customer service skills by passing an examination administered on a computer and interview.
Licenses & Certifications
N/A
Additional Information
TO APPLY
You must complete a Maryland Transit Administration (MTA) application (Form MJ-45) to be considered for this recruitment. Resumes may not be substituted for the application. It is essential that the application is filled out completely and accurately, listing all relevant experience and addressing the specific requirements shown above. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the modal administrations, or the Authority. Applications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing.
The incumbent in this position may be a member of a covered bargaining unit and may be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.
It is highly recommended that applications be completed and submitted online by registering at https://www.governmentjobs.com/careers/mdotmd. Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT Online Employment Center website.
Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: American Association of Collegiate Registrars & Admissions Officers (AACRAO) International Education Services https://www.wes.org/.
MTA Does Not Discriminate Based On: Age, Ancestry, Color, Creed, Gender Identity or Expression, Genetic Information, Marital Status, Mental or Physical Disability, National Origin, Race, Religious Affiliation, Belief or Opinion, Sex, or Sexual Orientation.
Reasonable accommodations for persons with disabilities will be provided as requested.
The Maryland Department of Transportation is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.
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The MTA is an Equal Opportunity Employer
Issue Date: 11/1/23
You should contact the MTA Benefits Office at (410) 767-3852 for assistance in the determining your personal health plan enrollment options or if you have questions concerning your eligibility.
Agency
Maryland Department of Transportation
Address
See Job Posting for Specific Address to Mail an Application ------------, Maryland, ------------
Phone
See Job Posting
Website
http://www.mdot.maryland.gov
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