EMERGENCY DISPATCHER SUPERVISOR I

Salary

$64,984.00 - $104,954.00 Annually

Location

Baltimore City

Job Type

Full Time

Job Number

7885-MTA-EMERDISSUP-01/25-MA

Department

Maryland Transit Administration

Opening Date

03/12/2025

Closing Date

3/26/2025 11:59 PM Eastern

• Description

• Benefits

Description

MARYLAND TRANSIT ADMINISTRATION

Emergency Dispatcher Supervisor I (7885)

Career Service

Open to all qualified applicants

ACCEPTING ON-LINE APPLICATIONS ONLY

Bilingual applicants are encouraged to apply

The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team.

The Maryland Transit Administration (MTA) is recruiting for an Emergency Dispatcher Supervisor I. This is the supervisory level of police and/or fire telecommunications, surveillance monitoring and routine and emergency public safety dispatch work in the Maryland Transit Administration (MTA). Employees are responsible for overseeing the review, coordination, transmission, interpretation, tracking and recording of law enforcement and general administrative information to ensure the safety of MTA police officers and fire rescue personnel, MTA employees, and the traveling public. The work involves the operation of 700 MHZ statewide multichannel radio systems, security monitoring systems and computerized law enforcement and administrative information retrieval. Employees in this classification supervise subordinate dispatch/telecommunications operators and/or police monitoring facility technicians and receive general supervision from an Emergency Dispatcher Supervisor II or other police administrator. Employees in this classification may be required to work regular or rotating shifts, weekends, holidays and extended hours, and are subject to call in based on staffing needs. Work assignments may be performed at various MDOT locations within the State, requiring that employees provide their own transportation to one or more job sites. Oversees, operates and interprets surveillance information from police monitoring consoles. Monitors the burning of video clips and information for court proceeding to include civil and criminal matters. Oversees monitoring and tracking of Modal transit operations to provide real-time information regarding emergency incidents to responding police officers.

Qualifications

Education: Graduation from a standard high school or possession of a high school equivalency certificate.

Experience: Three years of experience working in a police and/or fire telecommunications center performing routine and emergency public safety dispatch work using multi-channel radio systems and retrieving computerized law enforcement and administrative information.

Note: U.S. Armed Forces military service experience as defined under the Experience Requirement of the Minimum Qualifications may be substituted for the experience on a year-for-year basis.

Licenses & Certifications

1. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

2. Employees in this position must maintain the following certifications:

   Criminal Justice Information System (CJIS)

   National Crime Information Center (NCIC)

   Public Safety Telecommunicator Certification (PST1)

   Maryland Electronic Telecommunications Enforcement Resource System (METERS)

   Certified Training Officer (CTO)

Additional Information

TO APPLY

You must complete a Maryland Department of Transportation (MDOT) application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority.

NOTE : Applications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing.

It is highly recommended that applications be completed and submitted online by registering at www.mdot.maryland.gov/employment. Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website.

Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: International Credential Evaluation (WES), https://www.wes.org/ .

Reasonable accommodation for persons with disabilities will be provided as requested.

The incumbent in this position is not a member of a covered bargaining unit.

The Maryland Department of Transportation is not sponsoring new employees in application of the H-18 Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.

TTY call 711

TTY Users May Also Call Their Telecommunications Relay Service

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

MTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation, or any other protected status.

Issue Date: TBD

Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:

https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152

Don't miss out on a great opportunity for a challenging career along with fabulous benefits!

*Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.

Employer

Maryland Department of Transportation

Address

See Job Posting for Specific Address to Mail an Application ------------, Maryland, ------------

Phone

See Job Posting

Website

http://www.mdot.maryland.gov

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