Description

We are helping our client in the Ballston Spa area fill a temporary to hire role for a Customer Account Coordinator. As a key part of their team, you will be tasked with streamlining their customer account processes, from initial onboarding to order processing and complaint management.

Duties and Responsibilities

• Collaborate with sales, production, and logistics teams to optimize order processing workflows and enhance the customer experience.

• Assist the sales team in managing and updating price lists, including annual price adjustments and ongoing modifications.

• Oversee the sales order process, ensuring accuracy, efficiency, and timely delivery while proactively addressing potential raw material or quality concerns.

• Manage new customer onboarding, ensuring all necessary agreements and documentation are completed accurately and on time.

• Develop and maintain strong customer relationships, serving as a trusted advisor and primary point of contact.

• Gather and analyze customer feedback through surveys and interactions, sharing insights to support product and service improvements.

• Serve as the initial point of contact for customer complaints, documenting concerns in the quality system and working with the quality team to implement effective resolutions.

• Coordinate customer engagement initiatives, including planning and distributing client appreciation gifts.

• Arrange shipping methods with customers and freight forwarders, securing cost-effective quotes and ensuring timely transportation.

• Manage international shipping processes, ensuring compliance with regulatory requirements and international trade laws.

• Develop and maintain internal forms, process instructions, and training materials.

• Perform various administrative tasks, including maintaining filing systems, processing incoming checks, managing credit card transactions, invoicing customer consignment, and handling additional assigned duties.

• Support ISO compliance efforts by assisting with audits and ensuring adherence to operational standards.

  Requirements

Qualifications and Requirements

• Associate degree or equivalent experience.

• Minimum of 2 years of experience in customer service.

• Proficiency in Microsoft Office Suite.

• Strong communication and problem-solving skills.

• Ability to prioritize and manage multiple tasks efficiently.

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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