Lake County is currently seeking applicants for a 911 Dispatcher. This is a full-time position with generous benefits including medical, dental, vision, short-term disability and life insurance, paid time off, paid holidays, and a retirement plan.

Applicants must be willing to work any shift, including weekends, holidays, and overtime as the Lake County 911 Central Dispatch (LCCD) is a 24 hour/7 day a week operation. Full-time LCCD employees typically work 84 hours over a two-week pay period (80 hours straight-time + 4 hours overtime). Shifts are 12hrs long; two days on and two days off. Once applicants complete training, the opportunity for additional overtime may occur.

This position performs telephone call intake, and responds to requests for assistance by dispatching emergency personnel according to established protocols and procedures. Maintains contact with callers and responders to gather and relay information as needed. Provides emergency medical instructions as appropriate. Provides warrants or other information to public safety personnel as requested. Responds to callers with complaints or non-emergency requests by providing information or referrals.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Must be able to type accurately and efficiently with a minimum of 40 wpm
• Must possess high-level interpersonal skills to respond to callers during often difficult or stressful situations, convey detailed instructions and precise information, maintain effective contacts with responders and other personnel, and work cooperatively with others.
• Must be able to remain calm under stress and maintain focus under pressure. Must be able to react appropriately to excited or hysterical callers. Must be able to convey by voice professional demeanor and authoritative command to maintain effective control of emergency situations.

• Analytical abilities necessary to quickly determine the nature of emergencies and appropriate responses, rapidly react to changing situations, read and interpret maps and detailed policies, and provide precise directions or instructions.

   

Basic skills testing, typing, and general aptitude testing are required for all candidates.   Pre-employment background investigations, including criminal background checks, drug screening, and physicals are required.