Job Description:

We are currently seeking a Helpdesk Technician in Bakersfield, CA! You will perform help desk computer support in resolving hardware technical problems and service requests/questions received by telephone and/or electronically by end users. Maintain track and create reports for calls and electronic requests received and can also assist in operating enterprise systems as required.

Schedule: Monday- Friday 8am-5pm

2 Month Project

Pay Rate: $17.00/HR

ESSENTIAL JOB FUNCTIONS:

• Provide first and second level technical support to internal and external customers via the service desk regarding computer hardware, peripherals or software operation.
• Respond to help desk calls email or other electronic communication in a prompt and courteous manner prioritize multiple help desk calls and request for service troubleshoot and identify problems in a timely manner to achieve user satisfaction resolve problems, including user account and password resets and provide follow-up with users to ensure problem resolution.
• Maintain help desk logs (in a system) of incoming requests for service, generate problem reports for the more difficult jobs, escalate urgent problems to next level of support or to systems administrators, refer problem reports to the appropriate staff for follow up and problem resolution and inform supervisor of recurring problem.
• Provide both telephone and remedial instruction to users on standard desktop applications.
• Operate and troubleshoot peripheral devices such as printers, scanners, copiers, audio visual equipment, etc.
• Work to identify and resolve system hardware problems and warranty replacements with vendors as necessary.
• Enter and track calls and request for services and training into the call tracking system used by information technology, categorize, summarize, create and maintain knowledge base entries.
• Perform routine preventative maintenance on computer and peripheral equipment clean printers/scanners etc.
• Provide hardware support to end users on peripheral networked and mobile devices including minor repairs, configuration and/or replacement of defective peripherals.
• Design, write and produce documentation for software systems for use in training sessions and as user desk reference manuals.
• Work cooperatively with technical support staff to resolve system problems.
• Stay current with system information changes and updates
• May assist in workstation installations and re imaging
• May assist training new help desk staff
• May provide after-hours support as needed
• Perform other job-related work as required

Hiring Requirements:

• Valid identification that proves your right to work in the United States
• As a condition of employment, you may be required to pass a drug screen and background check.