Job Summary

Responsible for maintaining global airline contract agreements as well as developing and maintaining the overall air/sea offering. Also shares expertise and provides comprehensive knowledge to internal customers associated to guest, entertainment, enrichment, and corporate travel.

Responsibilities and Accountabilities

• Process air schedule ticketing, special requests, and schedule changes submitted by internal agents for guests, entertainment, enrichment, and corporate travelers.

• Function as a fundamental resource for sales & trade teams regarding the standards and delivery of the Crystal air program.

• Monitor and ensure air reservations are accurately displaying schedule and in line with cost norms; largely focusing on airline-driven changes/cancellations.

• Assist with invoice reconciliation ensuring all tickets issued through GDS/third party consolidators are accounted for via Airlines Reporting Corporation (ARC) and are processed in a timely manner by accounting department.

• Work closely with Turnaround Operations to ensure ancillaries needed in unison with flights are arranged accordingly.

• Maintain up to date knowledge of selected Global Distribution System (GDS) and all preferred partner airline contract details.

• Identify and understand complex international itineraries for the purpose of offering the best travel option to consumers.

• Routinely manage the air request queue for guest travel requests and air inbox for corporate/enrichment/entertainment department travel requests.

• Assist with configurations or project implementations related specifically to air system functionality.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.

Work Environment

Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic. Traveling may be required.

Physical Demands

Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment.

Expected Hours of Work

The position is fulltime and frequently requires working additional time outside of normal business hours.

Requirements

Education: Associates degree or equivalent combination of relevant background and/or professional experience in travel industry.

Experience: Minimum 3 years of experience in a similar position

Proficiency in Amadeus GDS (or similar) is required

Familiarity with airline policies, procedures, and contract pricing a plus

Skills/Qualifications:

• Familiarity with domestic and international airline ticketing

• Strong written and verbal communication

• Deep knowledge of geography

• Results-driven & strategic thinker

• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint programs

• In-depth logistical knowledge and mindset

• Develops effective, long-lasting, working relationships

• Highly detailed-oriented with strong organizational and follow-up skills

• Team player with a positive attitude who works well cross-functionally

• Ability to multi-task and thrive in a fast-paced environment, start-up experience a plus