Job/Position DescriptionPerforms complex (journey-level) computer systems analysis work as part of the Electronic Benefits Transfer (EBT) Operations Branch in the Vendor Management and Operations Unit within the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). Responsible for daily WIC EBT redemption process analysis, participant dispute research, and issue resolution for clients, clinics, and grocers. Reviews electronic WIC EBT claims submitted by grocers, analyzes internal claims to validate correctness of the electronic file, provides point-of-sale system certification support, and creates approvals for final WIC EBT system readiness. Conducts analysis of WIC EBT-related systems concerning errors, then prepares and submits error reports with input for optimum problem resolution. Analyzes existing and needed business processes for the EBT Operations Branch, modifies or revises process methodology, and provides technical assistance, guidance, and support to WIC vendors and participants. Processes potential reimbursements for WIC EBT systems. Participates in the electronic grocer point-of-sale system certification process as necessary. Assists with certification and testing card creation and tracking. Reviews vendor dispute data for accuracy and thoroughness. Works under general supervision with moderate latitude for the use of initiative and independent judgment.Essential Job Functions1. (35%) Provides technical assistance to internal and external stakeholders in a timely manner using effective verbal and written communications. Conducts participant dispute analysis, research, data evaluation, and review of systems to ensure accuracy of participant dispute resolution. 2. (30%) Conducts EBT readiness for new vendors and point of sale (POS) changes to existing vendors. Participates in the grocer POS system certification process. Assists with certification and test card creation and tracking. Processes reimbursements for ECR systems. 3. (10%) Monitors daily EBT production claims and errors. Analyzes EBT systems concerning errors and prepares and submits error reports. Maintains issues database and updates with claims issues. Coordinates with WIC EBT team members, other state agencies, and WIC EBT retailerand#146;s systems for analysis and problem resolution. Analyzes existing software development, installation, and operating procedures for efficiency and effectiveness. 4. (10%) Analyzes existing or needed business processes and devises suggested new or revised methods, within the scope of the EBT Operations Branch, that increase efficiency and results. This process includes the ongoing joint application design sessions with end user staff, management, policy personnel, and other technical staff, in order to provide for operational support, enhancements, implementation of policy changes, or remedy identified errors.5. (5%) Develops presentation materials and communicates both verbally and written on EBT projects and processes a wide variety of internal and external stakeholdersand#146; requests and inquiries.6. (5%) Maintains and updates WIC EBT Business Rule database concerning the policies that cover all areas of the WIC Program to include any new procedures added for the EBT implementation. Assists WIC Program management with developing policy, procedures, and technical requirements for WIC systems, which integrate the functions of clinics, state agencies, commercial retailers, and EBT contractors.7. (5%) Other duties as assigned, includ https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=607136 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.