Summary:

Meta is seeking an experienced Vendor Manager to run outsourcing delivery operations and to manage vendor relationships. Focused on human review for GenAI and the latest emerging technologies, this is a unique opportunity to work with a wide variety of internal and external teams providing scalable outsourcing solutions. By ensuring high performance on existing programs and facilitating the transition of new programs, you will have a strong impact on the company's growth. Candidates are required to have vendor management and consultative experience in the outsourcing environment, with communication and large-scale operation management skills. This includes a solid understanding of the outsourcing landscape, and comprehension of the legal, financial and technical components of outsourced programs is expected.

Required Skills:

Vendor Manager, Vendor Operations Responsibilities:

1. Ensure program success through strong performance management and measurement methodology for core KPIs (Productivity, Quality, etc.)

2. Represent Meta in vendor site and channelize internal Meta culture in the site’s operation and people leadership landscape

3. Demonstrate process management and delivery re-engineering experience including hiring qualities, training, floor management, workload prioritization, quality, overall execution and overall and optimization

4. Understand vendor blockers, prioritize Community member impact and engage Meta cross-functional team to solve the same

5. Drive customer experience initiatives in vendor sites

6. Manage complex vendor relationships

7. Prioritize and deliver timely data driven work

8. Ability to travel on occasion

Minimum Qualifications:

Minimum Qualifications:

9. 8+ years experience managing outsourced vendor relationships

10. Program management, communication, stakeholder management, negotiating and influencing experience with a track record of achieving engagement from cross-functional stakeholders

11. Outsourcing experience and knowledge of outsourcing landscape including legal, financial and technology components of outsourcing

12. Experience working as part of a global, cross-functional team and working with all levels

13. Analytical experience

Preferred Qualifications:

Preferred Qualifications:

14. Demonstrated experience to perform in a highly dynamic, rapidly changing environment

15. Flexible, adaptable, proactive and self-motivated

Public Compensation:

$115,000/year to $168,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.