Description

This position is incentive eligible.

Introduction

Executives thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Regional Vice President/Chief Operating Officer of Urgent Care Operations to lead our West Region team , where excellence creates excellence.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply today for our Urgent Care Regional Vice President/Chief Operating Officer !

Job Summary and Qualifications

In support of the Physician Services Group Urgent Care Service Line, the Regional Vice President (RVP)/Chief Operating Officer (COO) reports directly to the Urgent Care Service Line COO. The RVP/COO provides leadership and strategic direction for all assigned HCA Divisions/Groups and related HCA affiliated entities. This role will leverage expertise and relationships to generate measurable returns to benefit the company, the various communities, the employees/physicians. This role will demonstrate creativity and innovation as he/she partners with the individual Divisions and Groups under his/her oversight. This role will drive business growth through operational excellence, cultivating talent, building integrative workstreams, promoting collaborative teams and ensuring the delivery of optimal patient experience. In addition to overall financial P&L responsibilities for each market/division, this role plans, organizes, directs, and evaluates all resources (human resources, facilities, equipment, capital, IT, marketing and similar resources) to fully realize service line enterprise strategic goals – people, growth, quality, financial and service.

GENERAL RESPONSIBILITIES

• Responsible for the maintaining operational excellence in each of the assigned markets across the Urgent Care Service line/assigned region while ensuring that strategic and operational goals of the company are met and that patients and their families receive value during their visits to UC centers.

• Develops and operationalizes a long-range course of action and set of goals within Shared Services to ensure successful realization of the Service Line’s vision and goals that align with HCA and PSG. This includes thinking about long term integration of services across HCA Healthcare.

• Must demonstrate the ability to modify tactics to unique market dynamics while maintaining global understanding of urgent care enterprise strategies.

• Conducts operating reviews, financial/operational/quality focused meetings/calls as needed in order to properly drive initiatives and strategies that help manage the core business.

• Builds and drives sustained revenue growth through execution of growth, quality and financial tactics across markets and/or clinics.

• Ability to optimize team performance through clear communication, resolution and problem solving, operational accountability, team unity, financial accountability and talent development.

• Cultivates talent of local leaders to drive local organizational performance and leads to ongoing excellence and effective growth of the business while maintaining the highest integrity.

• Builds a competitively superior organization by attracting, developing, and retaining talent to ensure that people with the right skills and motivations are in the right places at the right time to meet business needs including performance management and improvement plans.

• Evaluates organizational efficiency / effectiveness, makes recommendations to organizational and process changes as necessary, and implements recommendations to achieve the goals and objectives.

• Builds strategic alliances outside the organization to create business opportunities and execute business strategies.

• Ensures proper alignment with our physician and provider partners, internally and across HCA Healthcare.

• Ability to consistently promote and act in a manner that supports HCA Healthcare’s mission, vision, and values, instilling the company’s DEI aspiration, and develop leadership across the organization.

• Assures each UC market and clinics are in full compliance with HCA and PSG policies, regulations and legal requirements including ethics requirements and expectations.

• In collaboration with UCC Leadership team provides oversight for center acquisition, divestiture, and DeNovo activities.

• Participates in the successful development and timely opening of new UC Markets and clinic locations.

• Strengthens organizational infrastructure and develops leadership pipeline to support future growth of Service Line and Shared Services capabilities.

• Actively participates in and provides executive-level support for Group and division recruitment and retention activities.

• Promotes quality of care by ensuring all centers understand and are actively participating in achieving identified quality and service performance metrics.

• Actively participates as part of the PSG senior leadership team to address planning, budgets, new services, compliance, and other issues.

• Participates in the development and execution of the Service Line business plan.

• Assists the President in collaborative efforts related to the development, communication and implementation of effective strategies and processes.

EDUCATION & EXPERIENCE

• In depth and up to date knowledge of healthcare administration typically acquired through the completion of a Master’s degree, in a business or healthcare related discipline.

• Ten (10) years’ experience in senior or executive leadership, preferably related to ambulatory multi-site organizations, retail health or hospital management.

• Seven (7+) years of experience in Urgent Care or Ambulatory Care setting is preferred.

• Seven (7) years of experience in managing multiple Urgent Care Centers across a wide geographic area, preferred

• An equivalent combination of education and experience may be substituted on a year-to-year basis.

SPECIAL QUALIFICATIONS

• The RVP/COO must possess a current working knowledge of accrediting organizations, state and federal guidelines, regulations and standards.

• Must demonstrate expertise in negotiation, strategic planning, leading change and possess strong communication skills, business and financial acumen, negotiation skills and exhibit a focus on the patient experience.

• Must be highly skilled in building relationships with providers and employees. Serves as a senior mentor to the leadership team and works to build organizational talent through talent assessment and leadership development.

• The highest degree of integrity, trust and commitment to the Mission & Values of HCA, PSG and the Urgent Care Service Line are required.

HCA Healthcare (Corporate) , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a Vice President Regional Chief Operating Officer. Unlock your leadership potential with HCA Healthcare.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-PSG-ESL

#PSG-ESL

#LI-exec